Frequently Asked Questions

Starting to play is a quick and simple 2-step process.

Step One
Sign up by clicking the Register button or the Play Now button in any lotto game. At this step you will need to list your email, choose a password, mobile number and birthday. Make sure you choose a strong password to protect your account.
We need this information because we are required to perform due diligence on our customers. And finally, you must confirm that you are over 18 years of age and have read and accept our Terms of Use.

Step Two
Activate your MagicLotto Account. You will receive an email to your registered email address. Click on activation link and you are ready to play. If you don’t receive your activation email in 15mins, contact our MagicLotto Support Team for assistance.

After completing these 2 steps, you’re ready to play!

 

To select which notifications you wish to receive from us, whether by email, SMS, WhatsApp, Signal, Telegram please visit the Notifications section of your account and specify your preferences.

You can choose to receive activity updates, promotional emails, SMS winning alerts.

Please note: If you choose not to receive activity emails, you will not receive participation confirmation emails, account activity updates, or winning notifications.

To change your password, please visit My Account Detail section of your account, list your existing password and your choice for a new password. 

If you have forgotten your password, please click here.

You can see a complete summary of your one-time entries, multi-draws, deposits, withdrawals, and wins when you visit View Transaction History in your account section. 

 

If you wish to close your account and be removed from our mailing list, please contact our MagicLotto Support Team at support@magiclotto.co.za and we will close your account.

When registering at our site through Facebook or Google, MagicLotto receives access to your Facebook and Google public information. MagicLotto will not create any posts on your wall and your information will not be shared with third parties. Please note that you will need to provide additional personal details as part of your full registration on our site in order to play your favourite lotteries online.

Yes! If you have a MagicLotto username, simply use it to access to the site. You can also login with your registered email to play your favourite lotteries online! For any assistance, please contact customer support.

Playing the lottery online is simple, safe, and secure. Here’s what you need to know to start playing.

  • Select Lotteries in the Menu Tab. 
  • Choose from the 10+ lotteries and press PLAY.
  • Fill in your tickets online in the same manner as if you were purchasing them in person.
  • Select your numbers manually, or by using a random Quick Pick selection.
  • Click PLAY to complete your order.
  • PAY for your tickets and confirm the purchase.
  • Receive an automatic email notification when the order is complete.

There is no need to be a lottery expert to play the lottery online. All the lottery ticket forms on MagicLotto are formatted to match the rules of the game. To play, simply fill in the form with the available number selection. When you click Play, we will purchase official lottery tickets on your behalf!

When you purchase official lottery tickets at MagicLotto, you can select your numbers manually, use the random number generator (Quick Pick), or choose to use your preselected numbers. Learn how to use your saved lucky numbers by reading our page on My Lucky Numbers (Coming Soon).

If you have a set of favourite numbers for a certain lottery, you can save them so you do not have to fill them out manually each time you play. To save your My Lucky Numbers for a specific lottery, go to its Play form and fill in your ticket(s) with your favourite numbers. Then on the Confirmation select “Save This Game Set” and name your My Lucky Numbers. The next time you play that lottery and wish to use your stored Lucky Numbers, just click the "My Lucky Numbers" button to fill the form. To add to your MYyLucky Numbers, just follow the same exact steps. You can save different sets of lucky numbers for each individual lottery you play.

Yes, you can! Our system default is set to 8 lines, but you can select any amount of lines you wish to play.

All the numbers/lines must be filled in before your tickets can be purchased. If you do not complete the required number selection, the site will give you and error message.

A bonus number allows a lottery to add additional secondary prize categories to give players more opportunities to win prizes. Players do not have the option to select which bonus number they’d like to play. Bonus numbers are drawn last from the same drum as the main numbers.

How do bonus numbers work?

Say the jackpot winning numbers are 1, 2, 3, 4, 5 and the bonus ball is 6. The player, or players, who correctly matched all five main numbers will win the jackpot. However, if a player selected 1, 2, 3, 4, 6 they’ll have matched four out of five main numbers, plus the bonus ball, and will be eligible for a 4+1 prize worth more than simply matching four out of five numbers.
When you check lottery results on the site, the bonus number will appear in blue at the top of the screen and as X+1 in the prize breakdown.

 

In a lottery, an additional number is a number that a player must choose in addition to the main numbers. Lotteries currently offer one or two additional numbers. The additional number comes from a separate guess range, appears on the play slip in a separate matrix, and is drawn from a separate drum. Lotteries that feature additional numbers require that a player matches all the main numbers as well as the additional number to win the jackpot.

Lotteries include additional numbers to make the play format more exciting, and to offer more prize categories and higher jackpots.

US Powerball was the first lottery to use an additional number, which they named the Powerball and from which the lottery got its current name. To this day, an additional number may also be known as a Powerball.

When looking at prize categories, additional numbers will be indicated by “PB.” For example, the first prize of the EuroMillions prize breakdown is 5 + 2 PB.

Ticket purchases close on the site approximately one to two hours prior to the lottery draw in order to allow our offices sufficient time to complete orders in an accurate and timely manner. To see local draw times, please consult the specific details for each lottery.

When you play the lottery online at MagicLotto, you don’t have to check lottery draw results yourself to see if you won prizes. We will notify you whenever you win with an automatic email. At the same time, your Ticket Purchases on MagicLotto will be updated and you will be able to view the draw details and your winnings. To find out about your win in the fastest way possible, sign up for MagicLotto FREE SMS and EMAIL winning alerts by clicking here.

Your jackpot and non-jackpot winnings may be subject to local tax (tax deducted at source) before they can be transferred to you. In addition, you may be subject to local taxation based on your country of residence.

For more information about the tax requirements of the lotteries offered on our site, please visit our Lottery Tax Information page.

Prizes in a lottery draw other than a jackpot are considered secondary prizes. Each lottery has its own prize division setup, defining the prizes and odds for partial matches. Please note that secondary winnings may be subject to local tax (tax deducted at source) before they can be transferred to you. In addition, you may be subject to local taxation based on your country of residence.

For more information about the tax requirements of the lotteries offered on our site, please visit our Lottery Tax Information page.

Secondary winnings will be transferred to your account after receipt of the prize from the official lottery operator. Some lotteries have different prize collection procedures. In these cases, Customer Support Team will guide you through the collection process until you receive your winnings. You may use your winnings for future participation in lottery draws or withdraw all, or part of the winnings with your designated payment method.

Jackpot winners may be required to collect the prize in person from the official lottery operator, in which case MagicLotto may choose to fly the winner there. If you are the winner of a major lottery prize you will be given information how to collect your prize.

Secondary wins are transferred directly to your winnings account after receipt of the prize from the official lottery operator. You will receive email notification when your winnings are deposited in your account so that you can use them for future participation in lottery draws, or you can choose to withdraw them.

No. If you win a lottery prize on tickets purchased at MagicLotto, no information about our winners are published on our site. If you win a lottery jackpot, the requirements of the official lottery organisation apply.

All winnings on lottery tickets purchased at MagicLotto are paid out commission-free, regardless of the amount. If you choose to withdraw your lottery winnings, a bank transfer fee from your bank is applied.

Many countries pay out lottery wins tax free. For those countries that tax lottery wins, the rate varies widely.

MagicLotto is required to pay taxes on lottery wins in accordance with the laws of the country or state where the ticket was purchased.

You can find more information regarding the tax requirements for the lotteries we offer on our Lottery Taxes page. Please feel free to contact our customer support team with any questions regarding taxation.

When you win the jackpot, we will immediately notify you and a member of our customer support team will contact you directly to coordinate the collection of your prize. In the case of a jackpot win, MagicLotto may choose to pay your travel expenses to the location where the ticket was purchased. There, you will receive the ticket from our local office manager in the presence of MagicLotto's legal team and proceed to the official lottery organisation to collect your prize in person.

Certain lotteries offer jackpot winners a choice between receiving their prize as an annuity or as a cash lump sum payment. If you choose the annuity option, your prize will be paid out in instalments over a fixed number of years. If you request the cash lump sum option, you will receive the entire prize up front. Lump sum payments are less than the total amount given to a winner in annuity payments, with the amount varying according to lottery policy. In addition, some lottery prizes are taxed at source, so the take home prize will actually be much less than the advertised jackpot.

Some lotteries allow winners to remain completely anonymous, while others require some degree of public disclosure. For lotteries that require a winner to disclose their identity, it is often for transparency purposes. By making public the identities of winners, a lottery can show that the winners are real, have no connection to the lottery, and that all ticket holders have an equal chance of winning.

Below is the list of lotteries available on MagicLotto that allow jackpot winners to claim their prize anonymously:

Europe - EuroJackpot
South Africa - Daily Lotto
South Africa – Lotto / Plus 1 / Plus 2
South Africa – Powerball / Plus
Italy - SuperEnalotto

 

Winners who wish to remain anonymous for security reasons may be able to receive an exemption to a lottery's disclosure requirements.

Regardless of a lottery's specific disclosure requirements, MagicLotto will never disclose a winner's identity without their consent.

Winning a substantial amount of money has life changing implications and Magiclotto recommends that winners consult with financial and legal experts to fully prepare for and take advantage of their good fortune.

Please feel free to contact our customer support team with any questions regarding anonymity.

To win a lottery jackpot, all of the numbers on your lottery ticket must match those selected in the draw. If your numbers constitute a partial match with those drawn, you could be entitled to a secondary prize, but this is dependent on the specific lottery’s rules and prize divisions.

If you think that your ticket entitles you to a prize, check to make sure that your matching numbers are all in the same line. Please keep in mind that each line you purchase is actually an independent unit. Also, make sure that you are comparing your ticket with the results of the correct lottery draw and date you played.

If you are still unsure whether your ticket is eligible for a lottery prize, please contact us.

Sign in to your MagicLotto account.

Choose the lottery you want to play.

Fill in your tickets, select your playing options, and click PLAY.

When you pay for your purchase, the system will automatically deduct the cost of participation from your account’s balance. When there are insufficient funds to complete your purchase, you can choose one of the payment methods listed in your account to complete the payment.

Confirm your ticket purchase. You will receive an automatic email notification when your order is complete.

If this is your first purchase on our site, you must first complete the full registration process and associate a payment method with your account in order to start playing.

To add funds to your account, please go to Deposit and follow the on-screen instructions to complete the transaction.

If you encounter any problems, please contact customer support.

We provide a variety of payment methods to suit the needs of our customers from all over the world. For a full list of available payment methods and to find the payment method that best works for you, please visit our Banking page.

If you are unable to use your selected payment method on our site, please follow the instructions in the error message you receive. For further assistance, please contact customer support .

All transactions and payments made by MagicLotto will appear on your payment method statement under the name MagicLotto or Rapid Marketing and A.

The MasterCard and Visa CVV numbers are the last 3 digits that appear on the back of your credit card next to your signature. 

When you confirm your purchase online, an order form is sent to MagicLotto’s Headquarters. Local representatives purchase and upload ticket copies continuously in order to provide our customers with first-rate service around the clock. As a result, once an order has been forwarded to a local office for purchase, that purchase is already in process and we are unable to cancel it.

If you feel that an error has occurred or you require more information regarding a purchase, please don’t hesitate to contact customer support via email, WhatsApp, or Facebook.

Yes, there is banking transaction fee of 5% for all online deposits that is applied on your deposit. We do not take any commission/fee on your withdrawal.

To cash out funds from your account, please Withdraw and follow the on-screen instructions to complete the transaction.

If you encounter any problems, or have any special requests, please contact Customer Support

Once the withdrawal request is approved, the funds may take up to 2 business days to appear in your account. Please contact customer support if you have not received the amount within this timeframe.

In certain cases you may be asked to verify your identity before we process your withdrawal request. This could be for one or more of the following reasons:

  • Our regulatory obligation to perform due diligence on our clients.
  • Our risk management procedures.
  • Your withdrawal request was made via a bank transfer.
  • The amount of your requested withdrawal.

Please follow the instructions sent to you by email to start the verification process.

Yes, there is local banking transaction fee of 5% (maximum of R100) that is applied on your withdrawal. We do not take any commission/fee on your withdrawal.

Lottery draw results are updated on the site soon after the official draw takes place. To view lottery results for worldwide lotteries, please visit the Lottery Results page. In addition, you can sign up to receive email notification of lottery draw results in the Notfications section of your account.

Please visit the Lottery Results page on our site for results of the latest draws. Clicking a lottery on the list will give you additional information about the latest draw results, including payouts for each of the lottery’s prize divisions.

The order in which the numbers are drawn does not matter. On our website, the numbers will always be displayed in draw results in ascending order.

You can receive FREE notification of lottery draw results and reminders sent directly to your email. You will receive FREE notifications of winnings sent directly to your email and mobile phone. Not to receive any notification you can unselect the option in Notifications section of your account.

MagicLotto offers a variety of ways for you to save on your purchases of official lottery tickets online. To read more about how to enjoy incredible lottery savings, please click here.

To receive special promotional offers and discounts on online lotto tickets, make sure that your email preference is set to receive promotional emails with exclusive deals and discounts in the Notifications section of your account.

Responsible gaming means staying in control of the amount of time and the amount of money spent on gaming. MagicLotto recommends that all customers establish limits for participating in lottery draws, and that they do not turn to lotteries as a source of income or as a way to recoup debt.

In addition, MagicLotto strictly enforces a minimum age limit for our customers. Anyone under the age of 18 years is stringently prohibited from registering an account and using our service (and in some jurisdictions, you may be prohibited from playing lotteries even when you're older than 18).

MagicLotto strongly recommends that its customers be fully aware of the signs of problematic gaming behaviour and limit their play accordingly.

 

MagicLotto encourages its customers to contact the Responsible Gambling Foundation if you feel you need support. We don’t want you to spend more than you can afford and we want you to stay in control of your gaming.

There’s no way that you can win a lottery that you didn’t play. If you are contacted by someone you don’t know suggesting that you won a lottery, be suspicious. Even emails sent to you that seem to be coming from a genuine email address are most likely fraudulent. No official lottery would contact you about winning a prize because lotteries do not know that you, or any other individual, has purchased a ticket to participate in its draw.

For additional information about lottery scams see: WLA Scam Protection (world-lotteries.org)

There are a number of ways you can protect yourself.

  • Never click on links in suspicious emails, and do not respond to them.
  • Never give out your personal information, bank account details, or any other financial information. No real organization would require this if you won a real lottery prize.
  • Do not allow anyone you don’t know to collect or transfer winnings on your behalf.
  • Do not pay any ‘processing fee’ in order to claim a lottery prize.
  • Do not agree to assist someone you don’t know in collecting their prize.
  • Beware of offers from strangers, including on social media, to share their winnings.
  • There is no way to guarantee that you will win a lottery prize. Do not agree to any offer suggesting otherwise.

If you receive an email suggesting that you won a lottery prize, be suspicious, even if the email appears to be genuine. No official lottery would contact you in this manner. Do not respond to this email and do not click on any links in the message.

When we inform you of lottery winnings, you can login to your account and verify the winning notification yourself.

We are a respected and reputable ticket messenger service with a proven track record and satisfied customers since 2007. If you have additional concerns about our services, please don’t hesitate to contact our customer support team.

If you have forgotten your password, you can retrieve it through this automated link. However, if you do not receive your password to your private email, there may be a problem with your email address. Please contact us by Email, WhatsApp, or Facebook.

Your username is your email address when you registered with MagicLotto the first time .

MagicLotto is compatible with all operating systems but we recommend using our site in the following browsers:

  • Internet Explorer: 10 and up.
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

If you encounter difficulty, please contact us so that we can provide further assistance.

Mac users and those browsing with Safari and Opera, may find that some features are not fully functional. With regards to Chrome and Firefox, please make sure that you are using a recent version of these browsers.

If you have not received a confirmation email after purchasing lottery tickets online at MagicLotto, you can also confirm that you are participating in an upcoming draw by seeing its listing in My Lotto Tickets section of your My Account . We also recommend that you check your spam/junk email and approve MagicLotto as a safe sender in your email settings.

If you have questions about your account or you would like additional information about lottery play, don’t hesitate to contact us at MagicLotto. There are a variety of ways to reach us: email, write to us from the Contact Us section of the site, WhatsApp, Signal, Telegram and Facebook.

At MagicLotto, we are committed to responding to our customers’ inquiries as quickly and thoroughly as possible. We will strive to respond to your email inquiries in less than 12 hours. MagicLotto's customer support team can also be contacted via write to us; WhatsApp, Signal, Telegram and Facebook.

MagicLotto regularly sends players activity emails notifying them of their winnings and alerting them with news about jackpots and lottery draw results. In addition, we update our players with information about our promotions, superdraws, and new lottery draws.

To make sure you receive these mails you may need to manually add our email address to your list of contacts. Should you notice that one of our emails has been marked "Spam" or "Junk", then all you need to do is select the email in question and add us to your list of safe senders.

If, for whatever reason, you do not wish to get updated via email, you can change your notification preferences. Alternatively, you may contact customer support for assistance.

Full information and contact details of our operator are provided in our Terms of Use.

MagicLotto is an South Africa’s leading online lottery ticket purchasing service. When you choose to play the biggest lottery draws on the globe on our website, our agents at a network of local offices around the world go out and physically purchase official lottery tickets on your behalf.

When you play the lottery online at MagicLotto, you select the numbers you wish to play and you have a wide range of tools and options at your disposal. When you win, you are immediately notified and wins are swiftly transferred to your account without us charging you any commission. For an in-depth explanation of our full range of services, please check our How To Play page.

MagicLotto acts as an independent, third-party lottery ticket purchasing service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2007, MagicLotto has offered customers the freedom to play more than 10 top lotteries from around the globe by purchasing official lottery tickets online. The concept is simple, and so is the process. MagicLotto bridges the gap between you and your favourite lotteries, providing you with the possibility of winning the biggest jackpots; the latest draw results, and giving you the most important news from the lotto world. To read more about how our service works, please click here.

MagicLotto welcomes customers from all over the world but is not intended for individuals under the age of eighteen (18). Individuals under the age of 18 are prohibited from registering an account and/or using our services. For further details, please consult our Terms of Use.

No, MagicLotto does not take commissions on winnings of any amount. The price you pay for participation on the site is final and you are entitled to your lottery winnings in their entirety.

Winnings are transferred directly to your account after receipt of the prize from the official lottery operator.

MagicLotto is a ticket messenger service. We purchase official lottery tickets on behalf of our customers and our revenue stems solely from a service fee included with the sale of these tickets.

Once you have purchased a ticket online with MagicLotto’s ticket purchasing services you incur no further costs or charges. When you win a prize in a lottery draw you can rest assured that you will receive the full amount of the prize without having to pay any further commissions.

Our pay-out system is fully automated and regularly audited. Winnings are swiftly transferred to your account upon receipt. Big prize winners are extended the option to go and collect their prizes personally. As specified in our Terms of Service, lottery tickets are owned by the player, not by MagicLotto; MagicLotto serves as a messenger on your behalf, and has no legal claim to your tickets. In the unlikely event of a dispute, aside from the Terms of Service (which are a legal and binding document) we will also provide you with ample proof of ownership.

When you buy a lottery ticket on our site you immediately receive proof of purchase in the form of a confirmation email. Secondly, each transaction is permanently stored in your account, where it can be viewed at any time. 

We have no legal claim to your tickets and not a single complaint has been made suggesting otherwise. Our entire operation is geared to ensure that we maintain our reputation as the world-leading online lottery ticket purchasing service. We pay out the full winnings of players as swiftly as possible. Our track record shows that winning players get their money.

 

MagicLotto's online lottery ticket purchasing services are available to customers from all over the world. We enable lottery fans to play the top lotteries on the globe regardless of where they live. Currently there are some payment and regulatory restrictions in place that make it difficult for players based in some countries to take advantage of our services. If you experience any difficulty accessing features on our site, please do not hesitate to contact Customer Support.

Absolutely. Your personal and payment details are encrypted under GoDaddy 256 SSL bit security and accessible with a username and password only. All traffic between your web browser and our site is completely secure and you should not hesitate to make deposits or withdrawals at MagicLotto. You can view the Secure Sockets Layer lock symbol in the address bar at the top of the browser page. For more information about how we secure your personal data please see our Privacy Policy.

Exclusively at MagicLotto, you can:

  • play the biggest lottery draws on the globe with official lottery tickets;
  • enjoy convenient, safe, and secure online lottery ticket purchases from your personal computer or mobile device;
  • rest assured that you will never lose your lottery tickets thanks to MagicLotto’s ticket secure storage system;
  • rely on fast and efficient automatic transfer of your wins to your personal account;
  • register for FREE services including lottery result alerts, jackpot alerts, and SMS winning notifications;
  • join an international community of hundreds of thousands of satisfied customers and lottery winners; and
  • receive VIP customer service.

Read more about MagicLotto here.

MagicLotto offers a variety of ways to save when playing your favourite lotteries online including:

  • Sales & Promotions--Set your email preferences to allow promotional emails in Notifications to receive all the latest updates!

Click here to play online.

Yes! As a respected and reputable ticket messenger service since 2007, we have a proven track record and many satisfied customers from all over the world.