Foreign Ticket Agency Mandate

Last Updated: 5 November 2026  · Version 2026-11-05.2

1. Contracting Parties & Interpretation

1.1 This Foreign Ticket Agency Mandate (Mandate) forms part of the agreement between the customer (you) and Reboot Internet Technology CC, registration number 2001/016173/23, which owns and operates MagicLotto (MagicLotto, we or us). It is read with the Terms of Use, Privacy Policy and the transaction disclosures applicable to your instruction.

1.2 A Local Ticket Agent is a company, other legally recognised entity or individual engaged by MagicLotto to carry out permitted procurement, custody or claim functions in the purchase jurisdiction. An entity acts through appropriately authorised individuals; the physical purchase and custody take place in the relevant jurisdiction. An Instruction is your request identifying the lottery, draw, selections, quantity and ticket interest. A Fulfilled Entry is an Instruction backed by a genuine official ticket purchased and allocated before the relevant draw. A Recorded Entitlement is the full-ticket or fractional interest attributed to you in the procurement records.

1.3 Reboot is your contracting procurement and administration service provider and the agent you appoint under section 3. It may perform through Local Ticket Agents, but remains accountable to you for performance of the services it undertakes. Delegation does not transfer your contract or remove Reboot's duties. The official lottery operator conducts the draw, validates tickets and determines official prizes.

2. Local Ticket Agents & Purchase Jurisdictions

2.1 Physical purchases are made through authorised lottery retailers in the relevant jurisdiction. MagicLotto may engage a company, other legally recognised entity or individual as a Local Ticket Agent. Your appointment under this Mandate is of Reboot; the use of a Local Ticket Agent does not, by itself, make that person a separate contracting supplier whom you must appoint directly. Any different arrangement required for a particular Instruction must be explained and accepted before you become bound.

2.2 MagicLotto shall verify the identity, assigned functions, custody arrangements and any required authorisation of each Local Ticket Agent before accepting an affected Instruction. The agent and actual personnel must be permitted to perform those functions for the relevant customer, product and purchase jurisdiction. A retailer licence alone does not establish that a remote procurement or custody arrangement is permitted.

2.3 MagicLotto may replace a Local Ticket Agent with another appropriately authorised provider without requiring a separate customer appointment, provided the agreed service, lawful eligibility and existing ticket interests are preserved. A change affecting the purchase jurisdiction, claim rights, charges or another material term shall be disclosed and, where required, accepted before commitment. Existing allocations and custody transfers must remain traceable.

2.4 Before commitment, MagicLotto shall provide its own required supplier and intermediary particulars and the material product, price, procurement, custody and claim information. This includes the purchase country and, for United States tickets, the state of purchase or the proposed state where purchase is still pending. A materially different jurisdiction requires disclosure and any necessary renewed acceptance before procurement. Mandatory disclosures must reach you in time to make an informed decision; they are not deferred until a win or made dependent on your asking Support.

2.5 We do not routinely publish Local Ticket Agent names, private contact details, retailer relationships, negotiated commercial terms or an internal agent directory. Those details are treated as confidential only to the extent lawful and not required for an informed decision or the protection or exercise of your rights. Any disclosure required by law, official rules, a lawful authority or a necessary claim or dispute process takes priority. If a named agent or direct appointment is required before commitment, we shall provide the required particulars and obtain any necessary acceptance first, or decline the affected Instruction. An internal reference code does not substitute for legally required identity information.

2.6 Your usual service and enquiry contact is MagicLotto Support. My Lotto Tickets displays customer entry and draw history; it is not an agent directory or procurement audit register. Support may coordinate permitted communications and order-specific evidence, but does not replace mandatory pre-commitment disclosure or restrict access to an operator, authority, adviser or other lawful remedy.

3. Express Appointment & Scope of Authority

3.1 By affirmatively confirming an eligible Instruction, you appoint Reboot Internet Technology CC as your procurement and administration agent for that Instruction. You expressly authorise Reboot to engage, instruct and supervise permitted Local Ticket Agents and custodians, including companies and individuals, to purchase the specified genuine ticket interest, retain the original for the recorded beneficiaries and carry out authorised claim steps. This authority is subject to sections 2 and 10 and does not itself satisfy any mandatory requirement for a separate named appointment.

3.2 The authority includes communicating selections, arranging retail purchase, maintaining allocation and custody records, checking results, submitting necessary verification information and administering receipts and payments in accordance with this Mandate.

3.3 The authority is confined to your Instruction and any valid subscription authority. A change of lottery, draw, selections or share requires your prior agreement. Neither an agent nor MagicLotto may pledge a customer ticket, appropriate its proceeds for personal benefit or alter an allocation after the result is known.

3.4 MagicLotto may decline an Instruction before acceptance for eligibility, verification, operational or regulatory reasons. Any payment relating to an unfulfilled Instruction shall be accounted for under section 13.

4. Genuine Procurement, Allocation & Mini Tickets

4.1 Each Fulfilled Entry shall be supported by a genuine official lottery ticket physically purchased from an authorised retailer before the applicable cut-off. A request acknowledgement or wallet debit records the administrative transaction; procurement is completed by the underlying purchase and allocation.

4.2 Procurement may be conducted in batches or on tickets containing multiple lines. The records shall identify the relevant lottery, draw, selections, ticket or batch reference and Recorded Entitlement. Each allocation shall be fixed before the draw and remain independent of the outcome.

4.3 A full-ticket interest and a Mini Ticket interest are separate participation formats. Where offered in accordance with section 10, one Mini Ticket represents a 10% interest in the identified underlying ticket and the corresponding proportion of its net prize. Ten such interests comprise the whole ticket. The Mini Ticket price is one tenth of the corresponding full-ticket charge.

4.4 Aggregate allocations shall not exceed the interests held. Any unsold or retained interest shall be separately identified before the draw. The customer acquires the recorded share only; each share carries its corresponding proportional prize entitlement.

5. Custody, Originals & Ticket Identification

5.1 Originals ordinarily remain in the purchase jurisdiction in the designated agent's custody for the recorded beneficiaries. The agent shall exercise reasonable care in securing originals, maintaining their integrity, observing claim deadlines and preserving access for authorised claim purposes.

5.2 Under the ordinary custody process, tickets remain unsigned until endorsement is required for a winning-ticket claim. Any earlier identification or endorsement required by the applicable rules shall be completed within the prescribed time. Customer allocations are established in the pre-draw records independently of the endorsement process.

5.3 Procurement evidence may comprise ticket identifiers, retailer records, batch records and allocation data. Individual scans are supplied where required by the applicable rules or agreed transaction disclosures. In those circumstances the required images shall be provided. Otherwise, account access to a separate scan of every ticket is not a standard undertaking of this service.

5.4 Delivery, presentation and endorsement of an original shall follow the applicable claim procedure. Any transfer of custody shall be documented, preserve the Recorded Entitlement and be arranged with appropriate security.

6. Ticket Costs, Service Fees & Net Prizes

6.1 The customer price comprises the applicable ticket-cost allocation and the disclosed procurement, platform or administration fee, together with any separately disclosed payment charges. The components shall be identified in information available before you commit. Service remuneration is earned for the agreed services and is separately identifiable from the official retail ticket price.

6.2 MagicLotto's service fee is independent of the draw outcome and is not a percentage of your prize. The net prize is the official amount attributable to your Recorded Entitlement after applicable taxes, withholding and lawfully incurred, disclosed banking, conversion or necessary claim expenses. Material elective claim expenditure requires your prior agreement.

6.3 Jackpot advertisements may express estimated annuity values. The official award, applicable cash or annuity election, statutory deductions, recorded share and disclosed conversion basis determine the amount payable. Statements and settlement records shall identify the relevant calculations.

7. Transaction Evidence & Evidential Status

7.1 MagicLotto and the agent shall maintain records sufficient to connect the accepted Instruction to purchase timing, ticket or batch references, pre-draw allocation, custody and settlement. Material corrections shall retain a traceable history.

7.2 Contemporaneous electronic records, retailer evidence, allocation records and settlement statements may be relied upon as evidence of the transaction. Their evidential weight is determined under applicable law, with a reasonable opportunity for either party to identify and correct an error.

7.3 You can view your entry and transaction history in My Account, including My Lotto Tickets. Agent assignments, original-ticket custody and procurement records are maintained separately. You may ask Support for reasonably relevant, order-specific information for verification, a claim or a dispute. We may use lawful redactions or controlled access to protect unrelated customers, confidential commercial information and security, while providing information necessary to establish your entitlement and exercise your rights. Required disclosures are governed by section 2 and cannot be withheld merely because information is commercially sensitive.

8. Prize Administration & Claim Procedure

8.1 Official validation establishes the prize attached to the underlying ticket. Website results are provided for information; the customer's individual entitlement is established by the ticket, Recorded Entitlement and confirmed account records.

8.2 MagicLotto and the agent shall exercise reasonable care in checking results, communicating material requirements and performing their assigned claim steps within the applicable deadline. The customer shall promptly supply required identification, tax, banking and claim information and execute accurate documentation.

8.3 For smaller prizes that the representative is permitted to redeem, the representative ordinarily collects locally and the corresponding winnings are credited to the customer's MagicLotto wallet. The foreign proceeds may remain in the purchase country under the settlement arrangements in section 16.

8.4 Major-prize procedures shall be determined by the purchase jurisdiction and official operator. These may require delivery of the original to the entitled customer, personal attendance, travel, a cash or annuity election and additional verification. Representatives shall act in their authorised capacity and complete the disclosures required for the actual beneficiaries and shares.

8.5 Official validation, withholding, investigation and payment schedules govern release of the official prize. MagicLotto shall account for receipts and authorised deductions and communicate material delays. Publicity, anonymity, admission to the prize jurisdiction and third-party processing times remain subject to the relevant authorities' requirements.

9. Nature of the Agency Service

9.1 The service provided under this Mandate is the procurement and administration of genuine ticket interests on a customer's Instructions. MagicLotto earns remuneration for that service. The official ticket, rather than a separate outcome wager issued by MagicLotto, supports the Recorded Entitlement.

9.2 MagicLotto does not determine winning numbers, establish the official prize pool or underwrite the advertised jackpot. An official prize claim arises from a valid underlying ticket. Any separate claim concerning performance of the procurement service is governed by sections 13 and 18 and applicable law.

10. Agency Principles & Applicable Requirements

10.1 The contractual structure adopts the distinction between purchasing tickets as a customer's agent and selling tickets as principal, with separately identifiable remuneration for the service. In On-Line Lottery Services (Pty) Ltd v National Lotteries Board and Another [2009] ZASCA 86, the Supreme Court of Appeal recognised that distinction in the South African National Lottery arrangement before it, including the treatment of the agent's commission in paragraphs 54(c) and 54(d). Paragraph 56 addressed the facilitation of purchases that customers were lawfully entitled to make. These agency and remuneration principles inform this Mandate.

10.2 Procurement shall be undertaken within the scope permitted by the Lotteries Act 57 of 1997, applicable financial-surveillance requirements and the law and official rules of the purchase jurisdiction. The relevant requirements include agent authorisation, customer eligibility and location, remote instructions, shared interests, custody, endorsements and prize claims.

10.3 Customers must be at least 18 years old and satisfy any higher age or other applicable eligibility requirement. MagicLotto shall apply the eligibility and authorisation checks required for the service and may restrict, decline or discontinue a product or territory where the applicable requirements are not satisfied.

10.4 The customer and designated agent shall provide accurate information necessary to establish eligibility and the permitted scope of the appointment. Procurement may proceed only after the applicable requirements have been satisfied.

11. MagicLotto's Undertakings & Reserved Rights

11.1 MagicLotto undertakes to exercise reasonable care and skill in accepting Instructions, selecting, instructing and supervising Local Ticket Agents, arranging procurement and custody, maintaining records and administering confirmed entitlements. Reboot remains contractually accountable for performance of the services it undertakes through its delegates; it shall not require you to pursue an undisclosed provider as a substitute for your remedies against Reboot. Official lottery obligations remain governed by the official rules.

11.2 MagicLotto may establish reasonable cut-offs, transaction limits, verification requirements and security controls; correct evidenced administrative errors; and refuse changes that would compromise an existing allocation or official claim. Material product and price terms shall be disclosed before commitment.

11.3 Reboot retains its duties as contracting supplier and appointed agent. A Local Ticket Agent's participation does not by itself transfer those duties or impose a separate contract, foreign arbitration clause or additional fee on you. Any necessary separate appointment, contracting party or material additional terms must be identified and accepted before commitment. Reboot's supplier particulars must be available through the Contact page and Terms of Use, together with any additional disclosures required by applicable law.

12. Customer Warranties & Cooperation

12.1 You warrant that information supplied by you is accurate and current; that you act with legal capacity; that payment methods and funds are lawfully available to you; and that you will comply with the eligibility and claim requirements disclosed for the Instruction.

12.2 You shall review selections and the recorded share before confirmation, protect account credentials, promptly report suspected unauthorised activity and cooperate with reasonable verification and claim requests. You shall not provide false identity or location information, manipulate location checks or submit misleading claim or payment documentation.

12.3 To the extent permitted by law, you are responsible for reasonable, proven loss directly caused by your fraud, deliberate misrepresentation or intentional unlawful misuse of the service. Any recovery shall reflect causation, mitigation and applicable legal limits, exclude loss attributable to MagicLotto's own fault, and be subject to section 18. Disputed amounts shall not be treated as an automatic forfeiture of a valid prize or balance.

13. Cancellation, Unfulfilled Instructions & Refunds

13.1 Cancellation or correction requests must be submitted promptly through the support channel. Once a ticket has been irreversibly purchased or a lawful non-cancellable commitment made on your Instructions, cancellation or amendment is subject to the official rules and mandatory consumer rights.

13.2 Where an accepted Instruction cannot be fulfilled correctly before cut-off, MagicLotto shall notify you as soon as reasonably practicable and refund the amounts attributable to the unfulfilled entry, including fees for the unperformed service. A charge for any separately performed service must have been disclosed, earned and reasonable.

13.3 Refunds shall be processed without undue delay through a lawful route, ordinarily the original payment method where practicable. A wallet credit shall not replace an otherwise payable refund without your agreement or another lawful basis. Material verification or banking delays shall be explained.

13.4 An alternative draw or product requires your agreement. Any further remedy for an established service breach shall be determined in accordance with section 18 and applicable law.

14. Verification, Reconciliation & Financial Records

14.1 MagicLotto may require reasonable evidence of identity, age, residence, location, payment ownership and source of funds for verification, fraud prevention, banking obligations and claims. An affected transaction may be placed under proportionate review while a genuine concern or lawful direction is addressed.

14.2 Records shall reconcile the Instruction and accepted mandate version to payment, agent assignment, procurement, allocation, custody and settlement. Foreign-balance records shall identify opening balances and sources, prizes collected, corresponding wallet credits, further purchases, authorised expenses, replenishments and closing balances.

14.3 Amounts due between MagicLotto and an agent shall remain traceable. The foreign cash receipt and corresponding local wallet credit record one underlying prize entitlement. Reviews shall be resolved within a reasonable time, with communication where permitted and release of amounts lawfully due.

15. Electronic Instructions & Contract Records

15.1 Acceptance requires affirmative confirmation of the applicable Instruction and procurement mandate. Before commitment, you shall have a reasonable opportunity to review and correct transaction particulars and access, save or print the terms and material disclosures required by section 2. Confirming numbers or receiving a wallet debit is not, by itself, evidence that a mandatory disclosure or separate named appointment has been completed.

15.2 The transaction record shall identify the customer, Instruction, accepted version, confirmation time and material disclosures. Electronic records and communications may establish the agreement and its performance in accordance with the Electronic Communications and Transactions Act 25 of 2002.

15.3 Each Instruction is governed by the version accepted for that transaction, together with applicable mandatory requirements. Subsequent website revisions operate in accordance with section 20.

16. South African Deposits & Foreign Prize Settlement

16.1 Customer funds deposited in South Africa remain in South Africa. MagicLotto does not transfer those customer deposits abroad to purchase foreign lottery tickets.

16.2 Under the ordinary smaller-prize settlement process, representatives redeem permitted winning tickets locally. Customers receive the corresponding winnings credits in their MagicLotto wallets, while the foreign cash remains in the purchase country and is applied to subsequent ticket purchases under the agent arrangements.

16.3 This settlement process shall be supported by agent agreements and reconciliation records identifying amounts collected, credited, applied and remaining available. Original funding, replenishments and amounts payable between the parties shall be separately recorded.

16.4 A customer retains the applicable rights to use or withdraw credited winnings. Further purchases require the customer's Instructions, including any valid subscription authority. MagicLotto remains responsible for honouring valid wallet and withdrawal entitlements; retention or application of the foreign cash shall not postpone an otherwise payable customer withdrawal.

16.5 Payment and settlement arrangements shall comply with applicable banking, financial-surveillance and payment-provider requirements. Transactions and cross-border receipts shall be accurately described and supported by records of their actual purpose and beneficiaries.

17. Confidentiality & Personal Information

17.1 Personal information shall be processed on an appropriate lawful basis for procurement, verification, security, claims, settlement and legal obligations in accordance with the Privacy Policy. Marketing permissions are administered separately.

17.2 Information supplied to foreign agents, operators or claim authorities shall be limited to the relevant purpose and transferred in accordance with section 72 of the Protection of Personal Information Act 4 of 2013. Appropriate access restrictions, safeguards and written arrangements shall apply to each recipient's role.

17.3 Records shall be retained for justified legal and operational periods, including preservation for an existing dispute or lawful enquiry. Customer access, correction and other information rights shall be administered under the Privacy Policy and applicable law.

17.4 Non-public procurement relationships, supplier contact lists, commercial arrangements and security procedures are confidential to the extent recognised by law. Please use MagicLotto Support for ordinary service instructions. Disclosure does not authorise misuse of personal information, impersonation or interference with ticket custody or allocations. Nothing in this section prohibits lawful independent dealings, legal advice, necessary prize-claim contact, protected disclosures, complaints or the exercise of information and consumer rights. Mandatory information and valid prizes or refunds are not conditional on signing a confidentiality undertaking.

18. Allocation of Risk, Liability & Remedies

18.1 MagicLotto's undertaking is to perform the agreed agency and administration services with reasonable care and skill. It does not guarantee a winning outcome or assume the official operator's obligation to fund a prize.

18.2 To the extent permitted by law, MagicLotto shall not be liable for loss caused solely by an independent operator's lawful decision, the customer's proven breach, or an event outside MagicLotto's reasonable control, provided MagicLotto has performed its applicable duties and taken reasonable mitigating steps. Such events may include a mandatory government restriction, exceptional infrastructure disruption or natural disaster.

18.3 Any claim for breach shall be assessed by reference to the agreed service, the breach proved, causation, reasonable foreseeability, mitigation and applicable law. The advertised jackpot or a hypothetical winning selection shall not, without proof of an enforceable entitlement or recoverable loss, establish the amount of a claim against MagicLotto. A refund shall be credited against recovery for the same loss, and duplicate recovery is excluded.

18.4 Neither fraud, wilful misconduct, gross negligence nor liability which the law requires to remain enforceable is excluded or limited. Statutory consumer remedies remain available. These safeguards govern the interpretation of all limitations, indemnities and remedies in the agreement.

19. Disputes, Governing Law & Cooperation

19.1 A transaction query should be submitted through the Contact page, identifying the draw, Instruction and relevant account or payment references. MagicLotto shall investigate the available records and provide a reasoned response within a reasonable period. Both parties shall preserve relevant evidence and cooperate in resolving discrepancies.

19.2 South African law governs the agreement with Reboot Internet Technology CC. The underlying foreign ticket and official claim are administered under the mandatory law and rules of the purchase jurisdiction. Any mandatory protection applicable to the customer shall also be observed.

19.3 The parties may seek resolution by agreement or mediation without prejudice to access to a competent court, regulator, consumer body or other lawful remedy. Urgent relief and statutory rights remain available throughout that process.

19A. Customer-Instructed Procurement, Territorial Declarations & Evidential Acceptance

19A.1 Each customer directs the procurement Instruction as principal and appoints Reboot as agent, with express authority to engage permitted Local Ticket Agents and custodians under section 3. The recorded ticket interest is for the customer's benefit, subject to mandatory law and official rules; delegation does not convert it into Reboot's own ticket inventory or remove the customer's entitlement. Any required direct or named appointment is governed by section 2. MagicLotto does not accept a wager on draw outcomes or operate the underlying lottery.

19A.2 This Mandate is available as a contractual framework to customers from every registration country supported by MagicLotto. That does not represent a warranty that any requested lottery is lawful for every customer. The customer must accurately disclose relevant residence and eligibility information; MagicLotto retains its independent responsibility to assess applicable restrictions and may reject any request where compliance is not established.

19A.3 A separate affirmative acceptance event may be recorded against a preserved, immutable version of this Mandate, including the account identifier, UTC timestamp, document version and cryptographic SHA-256 digest, the statements shown at acceptance and appropriate technical metadata. Such records evidence the customer's acceptance, but do not themselves establish that a specific procurement instruction was completed or lawful.

19A.4 Deliberate misstatements of identity, residency or eligibility, or intentional circumvention of lawful restrictions, may give rise to proportionate contractual remedies and recovery of reasonably proven direct losses to the extent permitted by law. Nothing here transfers MagicLotto's regulatory obligations, permits a prohibited transaction, or limits non-waivable consumer protections.

20. Continuity, Amendments & General Provisions

20.1 MagicLotto may adjust prospective product availability, territories, operational arrangements and terms for legitimate legal, security or commercial reasons. Existing Instructions and accrued entitlements shall be accounted for under the applicable accepted terms and mandatory law.

20.2 Material amendments shall be notified and accepted where required before taking effect for further Instructions. Allocations shall not be retrospectively altered. An immediate legal restriction shall be implemented to the extent required, with appropriate notice where permitted.

20.3 For foreign procurement matters, this Mandate prevails over inconsistent general service wording, subject to mandatory law. Official rules govern ticket validation and official prizes; this agreement governs the parties' procurement and service responsibilities. An invalid provision shall be severed to the minimum extent necessary, preserving the remaining agreement.

20.4 A failure or delay in enforcing a contractual right does not, by itself, waive that right. No variation or indulgence authorises alteration of a Recorded Entitlement after the draw or removes an accrued right protected by law.

MagicLotto is an independent ticket procurement and administration service. Official lottery names identify the products requested; the respective operators retain their rights and responsibilities. Please retain the mandate version and transaction disclosures applicable to your Instruction.