Privacy Policy

Last Updated: April 2025

Welcome to MagicLotto

MagicLotto (operated by Reboot Internet Technology CC) respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

Who We Are

Company: Reboot Internet Technology CC
Registration Number: 2001/016173/23
Email: hello@magiclotto.co.za

You can file complaints with the Information Regulator of South Africa at https://inforegulator.org.za

Information We Collect

Personal Information

  • Identity Data: Name, date of birth, gender, username
  • Contact Details: Email address, phone number, billing address
  • Verification Documents: Copies of ID (passport, driver's license), proof of address
  • Financial Information: Bank account details, payment card information
  • Transaction Records: Payment history, lottery entries, winnings
  • Account Details: Username, password, account preferences

Technical & Usage Information

  • Device Data: IP address, browser type, operating system
  • Usage Patterns: Pages visited, features used, time spent on site
  • Location Data: General location based on IP address
  • Marketing Preferences: Communication opt-ins and history

Why We Need Your Information

Essential Services

  • Create and manage your account
  • Process your lottery entries
  • Deliver winnings to you
  • Verify your identity (legal requirement)
  • Provide customer support

Legal Compliance

  • Verify your age (18+ requirement)
  • Comply with anti-money laundering regulations (FICA)
  • Meet tax reporting requirements
  • Prevent fraud and unauthorized access

Business Operations

  • Improve our website and services
  • Analyze usage patterns and trends
  • Troubleshoot technical issues
  • Develop new features

Marketing (With Your Consent)

  • Send lottery results and draw information
  • Provide promotional offers
  • Share news and updates
  • Conduct surveys to improve our service

We process your information based on:

  • Contract Performance: To provide services you've requested
  • Legal Obligation: To comply with gambling laws, FICA, and tax requirements
  • Legitimate Interests: To run our business effectively and securely
  • Consent: For marketing communications and certain optional features

Why Identity Verification Is Required

We understand verification may seem extensive, but it's necessary because:

  1. Legal Requirements: South African gambling laws and FICA regulations mandate identity verification
  2. Age Verification: We must ensure users are 18+ to participate in lottery activities
  3. Fraud Prevention: Verification helps prevent account takeovers and payment fraud
  4. Responsible Gaming: It helps enforce self-exclusion programs and betting limits
  5. Prize Distribution: Lottery operators require verified identities before releasing winnings
  6. Account Security: It ensures only you can access your account and winnings

How We Share Your Information

We don't sell your personal information. We only share it with:

Within Our Company

  • Staff who need it to provide services to you
  • IT teams for system maintenance and security

Service Providers

  • Payment processors to handle transactions
  • Identity verification services for KYC requirements
  • IT service providers for website hosting and maintenance
  • Marketing services (only with your consent)

Official Bodies

  • Lottery operators (to process winnings)
  • Financial institutions (for transactions)
  • Government authorities (when legally required)
  • South African Revenue Service (for tax purposes)

International Data Transfers

We may transfer your data outside South Africa to:

  • Countries with adequate data protection laws
  • Service providers with appropriate data protection agreements
  • Where necessary to fulfill our services

All transfers comply with Sections 72-73 of POPIA through:

  • Contractual safeguards
  • Adequate country protections
  • Necessary transfers for contract performance

Cookies and Tracking

We use cookies to:

  • Remember your login status
  • Store your preferences
  • Analyze website performance
  • Provide a better browsing experience

You can manage cookie preferences through:

  • Our cookie consent banner
  • Your browser settings
  • Selecting "cookie preferences" in your account

Data Security

We protect your information using:

  • SSL encryption for sensitive data
  • Access controls and authentication
  • Regular security assessments
  • Data breach response procedures
  • Staff training on data protection

While we implement strong safeguards, no online method is 100% secure. We commit to notifying you promptly of any breach affecting your data.

How Long We Keep Your Data

We retain your information:

  • While your account is active
  • For 5 years for FICA compliance
  • For 7 years for tax purposes
  • Until you request deletion (where legally permitted)

After these periods, we either delete or anonymize your data.

Your Privacy Rights

Under POPIA, you have the right to:

  • Access: Request copies of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request removal of your data (with some limitations)
  • Objection: Oppose certain types of processing
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a usable format
  • Withdraw Consent: Stop previously consented processing

To exercise these rights, contact us at privacy@magiclotto.co.za. We'll respond within one month. We don't charge fees for these requests unless they're excessive or repetitive.

Marketing Preferences

You can control marketing communications by:

  • Adjusting settings in your account dashboard
  • Clicking "unsubscribe" in any email
  • Contacting hello@magiclotto.co.za
  • Replying "STOP" to SMS messages

Opting out of marketing won't impact service-related communications.

Changes to This Policy

We may update this policy as our services evolve. We'll notify you before making significant changes and obtain consent where required.

Third-Party Links

Our website contains links to other websites. We don't control these sites and aren't responsible for their privacy practices. We recommend reviewing their policies before sharing information.

Special Note for New Users

By creating an account, you confirm:

  • You're at least 18 years old
  • You understand our verification requirements
  • You consent to the processing described in this policy

Contact Us

For privacy questions or to exercise your rights:

  • Email: hello@magiclotto.co.za
  • General inquiries: hello@magiclotto.co.za

We're committed to protecting your privacy and are happy to answer any questions you may have.