Terms of Use

Last Updated: 16 April 2026

1. Welcome & Agreement

Welcome to MagicLotto. These Terms of Use (“Terms”) govern your access to and use of our website, tools, account services, communications and related features (collectively, the “Services”).

Electronic agreement: By clicking “Register”, “I agree”, “Deposit”, “Play”, “Confirm”, or by otherwise using the Services, you conclude a legally binding agreement with MagicLotto by electronic means.

Electronic records: System logs, account history, device/session records and transaction records stored by us may be used to verify participation, resolve disputes, prevent fraud and meet legal/compliance obligations.

2. Who We Are

Operator / Responsible Party: Reboot Internet Technology CC (trading as “MagicLotto”)
Registration Number: 2001/016173/23
Website: https://www.magiclotto.co.za
Support Email: hello@magiclotto.co.za
Privacy / Information Officer Email: privacy@magiclotto.co.za

3. Definitions

• “Account” means your registered MagicLotto account.
• “Wallet” means stored value or balances reflected in your Account.
• “Entry” means your participation request submitted via the Services (lottery-style or other eligible products).
• “Draw” means an official lottery draw run by the relevant lottery operator.
• “Ticket Messenger / Facilitation Service” means a service that assists with participation and provides digital tools; it is not the official lottery operator.
• “Fun Games” means entertainment games (including slots/table/instant-win/number-draw style games) provided via third-party platforms, including Pariplay where applicable.
• “Provider” means a third-party supplier (e.g., payment processors, hosting/security partners, Fun Games providers such as Pariplay).
• “You / User” means any person who visits or uses the Services.

4. Eligibility (18+) & Jurisdiction

• You must be 18 years or older to register or use the Services.
• You must provide accurate information and keep it updated.
• You are responsible for ensuring that using the Services is lawful in your jurisdiction.
• We may restrict or refuse Services in certain jurisdictions due to legal/compliance/banking constraints.

5. Service Model (Ticket Messenger)

MagicLotto provides digital tools and a ticket messenger / facilitation service to help you participate in available lottery-style services and access results tools. MagicLotto is not the official operator of national or international lotteries unless explicitly stated.

Your Account pages (including “My Lotto Tickets” and your history screens) are the primary record of your participation via our Services. Official draw outcomes remain the authoritative reference for draw results.

6. Accounts & Security

• You must register with correct personal details and maintain secure login credentials.
• You are responsible for all actions on your Account, including deposits, entries, withdrawals and communications.
• Do not share passwords or allow third parties to access your Account.
• We may require additional verification if we detect unusual logins, device changes, or suspicious activity.
• Multiple accounts, false details, or document manipulation are prohibited and may result in suspension/closure and forfeiture of bonuses.

7. Wallet, Deposits, Reversals & Chargebacks

7.1 Deposits

• Deposits are processed via third-party payment providers and are credited when confirmed.
• Some deposit methods may be delayed, reversed, or held for compliance or fraud review.
• You authorise us and our Providers to process your payment instructions and to conduct reasonable fraud/risk checks.

7.2 Reversals, Failed Payments & Adjustments

• If a payment is reversed, fails, is disputed, or is later identified as fraudulent, we may reverse the Wallet credit and/or suspend withdrawals pending investigation.
• If your Wallet becomes negative due to reversals/fees/chargebacks, you agree to repay the negative balance and we may offset future credits/winnings against it.

7.3 Chargebacks

• Where a chargeback is initiated, we may temporarily restrict your Account (including withdrawals) while we investigate and respond to the chargeback.
• Chargeback fees and related losses may be recovered from your Wallet or future credits, to the extent permitted by law.

7.4 Refunds

• Refunds are not guaranteed and depend on the product/service used, timing, and whether participation has occurred.
• Once an entry/participation is confirmed and processed, it may not be refundable.

7.5 Cooling-off (Direct Marketing)

South African consumer law provides a limited cooling-off right for certain direct marketing transactions. Where a cooling-off right applies, we will honour it as required by law. However, electronic transactions for gaming/lottery services may be excluded from certain cooling-off provisions.

8. Promotions & Bonuses

• Promotions and bonuses (including deposit bonuses) may have eligibility rules, wagering/usage rules, expiry dates, and anti-abuse restrictions.
• We may refuse, reverse, or remove promotions/bonuses where we reasonably suspect abuse, multi-accounting, collusion, automation, or exploitation.
• We may change or end promotions at any time, subject to applicable law.

9. Entries & Participation (Lottery + Fun Games)

MagicLotto provides digital tools to participate in available lottery-style services and entertainment games (“Fun Games”). Your account pages (including “My Lotto Tickets” and related history screens) are the primary record of your participation.

• Always double-check your selected game, draw date, and numbers before confirming.
• Once submitted, some entries may not be changeable.
• Where a tool is provided (like a ticket checker), it is for convenience and does not replace official draw outcomes.
• For Fun Games, the system record and provider-confirmed logs determine outcomes where there is a discrepancy.

10. Results, Winnings & Errors

10.1 Results

• Results are displayed for convenience and may be sourced from official operators or reputable sources.
• Official draw outcomes remain authoritative. If there is any conflict, official outcomes prevail.

10.2 Winnings / Credits

• Winnings are credited according to the product rules, account status, verification requirements and applicable checks.
• We may delay crediting or withdrawal if we need to verify identity, investigate risk, confirm a draw, or address a payment dispute.

10.3 Errors & Obvious Mistakes

• If a result, balance, win, price, or message is displayed incorrectly due to an obvious error, technical issue, or provider malfunction, we may correct it to match the accurate system/provider record.
• This includes display errors, duplicated credits, incorrect multipliers, or erroneous jackpots shown in an interface.

11. Withdrawals & Verification

11.1 Verification (KYC/FICA-style)

Verification protects customers and the platform and may be required for payout integrity, fraud prevention, banking requirements and compliance obligations.

• We may request identity documents and proof of address before processing withdrawals.
• We may require that withdrawal details match the verified account holder.
• If verification cannot be completed satisfactorily, we may refuse or limit withdrawals and/or close the Account, subject to legal requirements.

11.2 Withdrawal Restrictions (Countries / Banking Corridors)

• Withdrawals may only be made to payment methods and bank destinations we can support operationally and lawfully.
• We may restrict withdrawals to certain countries, banks, or corridors due to compliance, fraud risk, or banking rules.
• If we cannot process a withdrawal to your selected destination, we may request an alternative permitted destination.

11.3 Processing Times

• Withdrawal times depend on banking systems, compliance checks, public holidays/weekends, and verification status.
• We do not guarantee same-day withdrawals.

12. Fun Games (Pariplay) Terms & R1,000 Credit Limit

MagicLotto may provide access to digital entertainment features (“Fun Games”) powered by third-party providers (including Pariplay where applicable). These features may include different interactive formats made available through the platform from time to time.

12.1 Credit Limit (In-Platform)

PLEASE NOTE: Any credits received from Fun Games are limited to a maximum of R1,000 per play (as applicable to the specific game/feature). This limit applies regardless of any displayed jackpot, multiplier, feature, bonus round, or win presentation within the game interface.

• If a game interface displays an amount above R1,000, the credited amount remains limited to R1,000.
• The limit applies per play/round/interaction, not per session, unless a provider rule states otherwise.
• The limit applies irrespective of coin size, stake amount, free spins, bonus features, multipliers, or animations shown in the interface.

Wallet credits have no cash value, cannot be withdrawn, and may only be used within the MagicLotto platform (for example, to access additional Fun Games and/or to purchase official lottery ticket entries where available).

12.2 Provider Rules

• Fun Games may have additional rules presented in-game or by the provider.
• If provider rules conflict with these Terms, these Terms apply to the extent of the conflict for credit limits, account handling, and platform wallet treatment on MagicLotto.

12.3 Malfunctions, Interruptions & Display Errors

• If a Fun Game is affected by a malfunction, interruption, communications error, or obvious display error, we may correct or void the affected result to reflect the accurate system record and/or provider-confirmed logs.
• Provider logs and system records take precedence over client-side animations, temporary displays, or cached screens.

12.4 Fraud, Abuse & Irregular Play

• We may suspend Fun Games access and/or restrict account activity pending investigation where we suspect collusion, automation, exploitation, software manipulation, or abnormal play patterns.
• Where abuse or fraud is confirmed, we may void affected results, reverse wallet credits, and terminate the Account, subject to applicable law.

13. Responsible Play & Account Limits

• Participation in lottery-related services and entertainment play can be risky. Only spend what you can afford to lose.
• You may request voluntary limits or self-restrictions by contacting support.
• We may apply limits, cooling periods, or restrictions where we believe it is responsible to do so.

14. Acceptable Use & Prohibited Conduct

• No bots, scripts, automation, scraping, reverse engineering, or attempt to exploit system logic.
• No false documents, identity impersonation, or misleading information.
• No abusive behaviour toward staff or other users.
• No use of the Services for unlawful activity, money laundering, or prohibited transactions.

15. Privacy, POPIA & Records

We process personal information in accordance with POPIA and our Privacy Policy. You agree that we may process information to deliver the Services, protect the platform, prevent fraud, comply with legal/banking requirements, and maintain required records.

We may retain certain records (including verification and transaction records) for legally required periods and for audits, disputes and fraud prevention.

16. Third-Party Services & Links

• The Services may include third-party providers (payments, hosting, analytics, Fun Games such as Pariplay).
• Third-party sites and services are governed by their own terms and privacy policies.
• We are not responsible for third-party downtime or external outages, but we will take reasonable steps to restore service where possible.

17. Disputes, Investigations & Complaints

17.1 How to raise a dispute

• Contact support at hello@magiclotto.co.za with your account email/username and relevant details.
• Provide transaction references, dates, screenshots, and the feature/game involved.

17.2 Investigation

• We may investigate using account history, logs, provider confirmations, payment records, and security monitoring.
• We may temporarily restrict withdrawals or access while investigating suspected fraud or irregularities.

17.3 Time limits

• Raise disputes as soon as reasonably possible after the event. Delays may reduce our ability to investigate and may affect remedies.

18. Suspension & Termination

• We may suspend or terminate Accounts where we suspect fraud, abuse, chargeback risk, identity concerns, legal risk, or breach of these Terms.
• We may refuse service to protect customers, the platform, and compliance obligations.
• Upon termination, we may retain records as required by law and for legitimate purposes (audits, disputes, fraud prevention).

19. Disclaimers, Liability & Indemnity

19.1 Service “as is”

The Services are provided on an “as is” and “as available” basis. We do not warrant uninterrupted availability.

19.2 Limitation of liability

• To the extent permitted by law, MagicLotto is not liable for indirect, incidental, special or consequential loss.
• Nothing in these Terms limits liability that cannot be limited under applicable law.

19.3 Indemnity

You agree to indemnify MagicLotto against losses, claims, damages and expenses arising from your breach of these Terms, fraud, unlawful use, or misuse of the Services.

19.4 Force majeure

We are not liable for delays or failures caused by events beyond reasonable control (including outages, provider failures, network disruptions, regulatory actions, or banking interruptions).

20. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. You agree to the jurisdiction of South African courts, subject to any mandatory consumer protections that apply.

21. Changes to These Terms

We may update these Terms from time to time. The latest version will be available on this page. Continued use of the Services after changes means you accept the updated Terms.

22. Contact

• Support: hello@magiclotto.co.za
• Privacy / Information Officer: privacy@magiclotto.co.za

If you have concerns about personal information processing, please review our Privacy Policy.