Terms of Use

Last Updated: 8 August 2026

1. Welcome & Agreement

Welcome to MagicLotto. These Terms of Use (“Terms”) govern your access to and use of our website, tools, account services, communications and related features (collectively, the “Services”).

Electronic agreement: By clicking “Register”, “I agree”, “Deposit”, “Play”, “Confirm”, or by otherwise using the Services, you conclude a legally binding agreement with MagicLotto by electronic means.

Electronic records: System logs, account history, device/session records and transaction records stored by us may be used to verify participation, resolve disputes, prevent fraud and meet legal/compliance obligations.

2. Who We Are

Operator / Responsible Party: Reboot Internet Technology CC (trading as “MagicLotto”)
Registration Number: 2001/016173/23
Website: https://www.magiclotto.co.za
Support Email: hello@magiclotto.co.za
Privacy / Information Officer Email: privacy@magiclotto.co.za

In these Terms, “MagicLotto”, “we”, “us” and “our” mean Reboot Internet Technology CC, together with its members, directors, employees, agents, contractors, suppliers and Providers.

3. Definitions

• “Account” means your registered MagicLotto account.
• “Wallet” means stored value or balances reflected in your Account.
• “Entry” means your participation request submitted via the Services (lottery-style or other eligible products).
• “Draw” means an official lottery draw run by the relevant lottery operator.
• “Ticket Messenger / Facilitation Service” means a service that assists with participation and provides digital tools; it is not the official lottery operator.
• “Fun Games” means entertainment games (including slots/table/instant-win/number-draw style games) provided via third-party platforms, including Pariplay where applicable.
• “Provider” means a third-party supplier (e.g., payment processors, hosting/security partners, lottery operators, ticket-procurement partners, Fun Games providers such as Pariplay).
• “Loss” means any loss, liability, damage, cost, charge, expense, penalty or claim of any kind, whether direct or indirect.
• “You / User” means any person who visits or uses the Services.

4. Eligibility (18+) & Jurisdiction

• You must be 18 years or older to register or use the Services.
• You must provide accurate information and keep it updated.
• You are solely responsible for ensuring that accessing and using the Services is lawful in your country, province and jurisdiction, and you warrant that it is.
• We may restrict or refuse Services in certain jurisdictions due to legal/compliance/banking constraints.
• If you access the Services from a jurisdiction where doing so is restricted or unlawful, you do so on your own initiative and at your own risk, and you are responsible for compliance with local law.

5. Service Model (Ticket Messenger)

MagicLotto provides digital tools and a ticket messenger / facilitation service to help you participate in available lottery-style services and access results tools. MagicLotto is not the official operator of national or international lotteries unless explicitly stated, and does not conduct draws, set odds, determine prizes, or hold prize funds for any official lottery.

• We act as your agent / messenger in submitting or facilitating participation requests. We are not the seller, organiser, guarantor or insurer of any lottery, draw or prize.
• We do not guarantee that any particular entry, ticket or participation request will be procured, accepted, processed in time, or accepted by any lottery operator or Provider.
• We are not responsible for the acts, omissions, rules, decisions, delays, closures, cancellations, results, prize structures or prize payments of any lottery operator, draw or Provider.
• Any prize associated with an official draw is determined and (where applicable) paid in accordance with the rules of the relevant operator, and remains subject to verification, deductions and conditions outside our control.

Legal basis for our model: Our agency / ticket-messenger model is supported by the Supreme Court of Appeal in On-Line Lottery Services (Pty) Ltd v National Lotteries Board and Another [2009] ZASCA 86; 2010 (5) SA 349 (SCA), where the Court held that such a service, operating as the customer's agent, does not amount to selling lottery tickets and does not constitute the conducting or promotion of a lottery under the Lotteries Act 57 of 1997. This protection depends on us in fact acting as your agent, as described above.

Your Account pages (including “My Lotto Tickets” and your history screens) are the primary record of your participation via our Services. Official draw outcomes remain the authoritative reference for draw results.

6. Accounts & Security

• You must register with correct personal details and maintain secure login credentials.
• You are responsible for all actions on your Account, including deposits, entries, withdrawals and communications.
• Do not share passwords or allow third parties to access your Account.
• We may require additional verification if we detect unusual logins, device changes, or suspicious activity.
• You accept responsibility for any Loss arising from unauthorised use of your Account where that use was not caused by our gross negligence or wilful misconduct.
• Multiple accounts, false details, or document manipulation are prohibited and may result in suspension/closure and forfeiture of bonuses.

7. Wallet, Deposits, Reversals & Chargebacks

7.1 Deposits

• Deposits are processed via third-party payment providers and are credited when confirmed.
• Some deposit methods may be delayed, reversed, or held for compliance or fraud review.
• You authorise us and our Providers to process your payment instructions and to conduct reasonable fraud/risk checks.
• We are not responsible for Loss caused by payment-provider errors, delays, downtime, or rejection of a transaction by a bank or processor.

7.2 Reversals, Failed Payments & Adjustments

• If a payment is reversed, fails, is disputed, or is later identified as fraudulent, we may reverse the Wallet credit and/or suspend withdrawals pending investigation.
• If your Wallet becomes negative due to reversals/fees/chargebacks, you agree to repay the negative balance and we may offset future credits/winnings against it.

7.3 Chargebacks

• Where a chargeback is initiated, we may temporarily restrict your Account (including withdrawals) while we investigate and respond to the chargeback.
• Chargeback fees and related losses may be recovered from your Wallet or future credits, to the extent permitted by law.

7.4 Refunds

• Refunds are not guaranteed and depend on the product/service used, timing, and whether participation has occurred.
• Once an entry/participation is confirmed and processed, it may not be refundable.

7.5 Cooling-off (Direct Marketing)

South African consumer law provides a limited cooling-off right for certain direct marketing transactions. Where a cooling-off right applies, we will honour it as required by law. However, electronic transactions for gaming/lottery services, and transactions where participation or supply has already begun with your consent, may be excluded from certain cooling-off provisions (including under section 42 of the Electronic Communications and Transactions Act 25 of 2002).

8. Promotions & Bonuses

• Promotions and bonuses (including deposit bonuses) may have eligibility rules, wagering/usage rules, expiry dates, and anti-abuse restrictions.
• We may refuse, reverse, or remove promotions/bonuses where we reasonably suspect abuse, multi-accounting, collusion, automation, or exploitation.
• We may change or end promotions at any time, subject to applicable law.

9. Entries & Participation (Lottery + Fun Games)

MagicLotto provides digital tools to participate in available lottery-style services and entertainment games (“Fun Games”). Your account pages (including “My Lotto Tickets” and related history screens) are the primary record of your participation.

• Always double-check your selected game, draw date, and numbers before confirming.
• Once submitted, some entries may not be changeable.
• Where a tool is provided (like a ticket checker), it is for convenience only and does not replace official draw outcomes. We are not liable for reliance on convenience tools.
• For Fun Games, the system record and provider-confirmed logs determine outcomes where there is a discrepancy.

10. Results, Winnings & Errors

10.1 Results

• Results are displayed for convenience and may be sourced from official operators or reputable sources.
• Official draw outcomes remain authoritative. If there is any conflict, official outcomes prevail.

10.2 Winnings / Credits

• Winnings are credited according to the product rules, account status, verification requirements and applicable checks.
• We may delay crediting or withdrawal if we need to verify identity, investigate risk, confirm a draw, or address a payment dispute.

10.3 Errors & Obvious Mistakes

• If a result, balance, win, price, or message is displayed incorrectly due to an obvious error, technical issue, or provider malfunction, we may correct it to match the accurate system/provider record.
• This includes display errors, duplicated credits, incorrect multipliers, or erroneous jackpots shown in an interface.
• You acknowledge that no amount displayed in error creates any right or entitlement, and that we may recover or reverse any credit, payment or withdrawal made in error.

11. Withdrawals & Verification

11.1 Verification (KYC/FICA-style)

Verification protects customers and the platform and may be required for payout integrity, fraud prevention, banking requirements and compliance obligations.

• We may request identity documents and proof of address before processing withdrawals.
• We may require that withdrawal details match the verified account holder.
• If verification cannot be completed satisfactorily, we may refuse or limit withdrawals and/or close the Account, subject to legal requirements.

11.2 Withdrawal Restrictions (Countries / Banking Corridors)

• Withdrawals may only be made to payment methods and bank destinations we can support operationally and lawfully.
• We may restrict withdrawals to certain countries, banks, or corridors due to compliance, fraud risk, or banking rules.
• If we cannot process a withdrawal to your selected destination, we may request an alternative permitted destination.

11.3 Processing Times

• Withdrawal times depend on banking systems, compliance checks, public holidays/weekends, and verification status.
• We do not guarantee same-day withdrawals, and we are not liable for Loss arising from withdrawal delays outside our reasonable control.

12. Fun Games (Pariplay) Terms & R1,000 Credit Limit

MagicLotto may provide access to digital entertainment features (“Fun Games”) powered by third-party providers (including Pariplay where applicable). These features may include different interactive formats made available through the platform from time to time.

12.1 Credit Limit (In-Platform)

PLEASE NOTE: Any credits received from Fun Games are limited to a maximum of R1,000 per play (as applicable to the specific game/feature). This limit applies regardless of any displayed jackpot, multiplier, feature, bonus round, or win presentation within the game interface.

• If a game interface displays an amount above R1,000, the credited amount remains limited to R1,000.
• The limit applies per play/round/interaction, not per session, unless a provider rule states otherwise.
• The limit applies irrespective of coin size, stake amount, free spins, bonus features, multipliers, or animations shown in the interface.

Wallet credits have no cash value, cannot be withdrawn, and may only be used within the MagicLotto platform (for example, to access additional Fun Games and/or to purchase official lottery ticket entries where available).

12.2 Provider Rules

• Fun Games may have additional rules presented in-game or by the provider.
• If provider rules conflict with these Terms, these Terms apply to the extent of the conflict for credit limits, account handling, and platform wallet treatment on MagicLotto.

12.3 Malfunctions, Interruptions & Display Errors

• If a Fun Game is affected by a malfunction, interruption, communications error, or obvious display error, we may correct or void the affected result to reflect the accurate system record and/or provider-confirmed logs.
• Provider logs and system records take precedence over client-side animations, temporary displays, or cached screens.
• Malfunction voids all pays and play. No Loss is suffered, and no entitlement arises, where a result is voided due to malfunction.

12.4 Fraud, Abuse & Irregular Play

• We may suspend Fun Games access and/or restrict account activity pending investigation where we suspect collusion, automation, exploitation, software manipulation, or abnormal play patterns.
• Where abuse or fraud is confirmed, we may void affected results, reverse wallet credits, and terminate the Account, subject to applicable law.

13. Responsible Play & Account Limits

• Participation in lottery-related services and entertainment play can be risky. Only spend what you can afford to lose.
• You may request voluntary limits or self-restrictions by contacting support.
• We may apply limits, cooling periods, or restrictions where we believe it is responsible to do so.
• You acknowledge that you participate by your own choice and that we are not responsible for your spending decisions or for any Loss resulting from your participation.

14. Acceptable Use & Prohibited Conduct

• No bots, scripts, automation, scraping, reverse engineering, or attempt to exploit system logic.
• No false documents, identity impersonation, or misleading information.
• No abusive behaviour toward staff or other users.
• No use of the Services for unlawful activity, money laundering, or prohibited transactions.

15. Privacy, POPIA & Records

We process personal information in accordance with POPIA and our Privacy Policy. You agree that we may process information to deliver the Services, protect the platform, prevent fraud, comply with legal/banking requirements, and maintain required records.

We may retain certain records (including verification and transaction records) for legally required periods and for audits, disputes and fraud prevention.

16. Third-Party Services & Links

• The Services may include third-party providers (payments, hosting, analytics, lottery operators, ticket-procurement partners, Fun Games such as Pariplay).
• Third-party sites and services are governed by their own terms and privacy policies.
• To the maximum extent permitted by law, we are not responsible or liable for the acts, omissions, content, downtime, outages, failures, security breaches or decisions of any third party or Provider, even where accessed through the Services. We will take reasonable steps to restore service where possible.

17. Disputes, Investigations & Complaints

17.1 How to raise a dispute

• Contact support at hello@magiclotto.co.za with your account email/username and relevant details.
• Provide transaction references, dates, screenshots, and the feature/game involved.

17.2 Investigation

• We may investigate using account history, logs, provider confirmations, payment records, and security monitoring.
• We may temporarily restrict withdrawals or access while investigating suspected fraud or irregularities.
• Our records, logs and Provider-confirmed data are, in the absence of clear evidence of error, the decisive record for resolving any dispute.

17.3 Time limits

• Raise disputes as soon as reasonably possible after the event. Delays may reduce our ability to investigate and may affect remedies.

18. Suspension & Termination

• We may suspend or terminate Accounts where we suspect fraud, abuse, chargeback risk, identity concerns, legal risk, or breach of these Terms.
• We may refuse service to protect customers, the platform, and compliance obligations.
• Upon termination, we may retain records as required by law and for legitimate purposes (audits, disputes, fraud prevention).
• We are not liable for any Loss arising from a suspension, restriction, closure or termination carried out in accordance with these Terms.

19. Disclaimers, Limitation of Liability, Indemnity & Assumption of Risk

19.1 Service provided “as is”

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied or statutory, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, secure, timely, accurate, or free of viruses or harmful components, and we do not warrant any particular outcome, result, win, or availability of any product, draw or Fun Game.

19.2 Assumption of risk

• You acknowledge and agree that you use the Services, deposit funds, submit Entries, and play Fun Games entirely at your own risk and election.
• You accept the inherent risks of online participation, including the risk of financial loss, non-procurement of a ticket or entry, technical failures, connectivity issues, and the actions of third parties and Providers.
• You confirm that you can afford any amounts you spend and that you are not relying on any winnings or returns.

19.3 What we are not liable for

To the maximum extent permitted by law, we are not liable for any Loss arising from or connected with:

• any act, omission, rule, delay, error, cancellation, suspension, result, odds, prize structure or non-payment by any lottery operator, draw, bank, payment provider or other Provider;
• any failure, delay or refusal to procure, submit, process or confirm any ticket, Entry or participation request;
• any unavailability, downtime, interruption, malfunction, data loss, latency, or security incident affecting the Services or any third-party system;
• any reliance on results, balances, tools, checkers, notifications or displayed amounts that are later corrected;
• your own errors, including incorrect selections, numbers, draw dates, amounts, banking details or instructions;
• unauthorised access to your Account not caused by our gross negligence or wilful misconduct;
• any matter described elsewhere in these Terms as being at your risk or our non-responsibility; and
• any indirect, incidental, special, punitive or consequential loss, or loss of profits, savings, goodwill, opportunity or data, however arising.

19.4 Cap on liability

To the maximum extent permitted by law, and except for liability that cannot lawfully be limited, our total aggregate liability to you for all claims arising from or connected with the Services or these Terms, whether in contract, delict (tort), under statute or otherwise, is limited to the greater of (a) the total net fees actually retained by us from you in the three (3) months immediately before the event giving rise to the claim, or (b) R1,000.

19.5 Limits that the law preserves

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our gross negligence; (b) fraud or fraudulent misrepresentation by us; (c) any liability under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded or limited; or (d) any other liability that cannot lawfully be excluded or limited. Where any exclusion or limitation in these Terms is found to be unenforceable, it applies only to the extent permitted by law, and the remaining provisions continue to apply.

19.6 Indemnity

To the maximum extent permitted by law, you indemnify and hold harmless MagicLotto (Reboot Internet Technology CC) and its members, directors, employees, agents, contractors and Providers against any Loss (including reasonable legal costs) arising from or connected with: (a) your breach of these Terms or any applicable law; (b) your fraud, dishonesty, abuse, or misuse of the Services; (c) any chargeback, reversal, or negative balance on your Account; (d) any claim by a third party arising from your use of the Services; or (e) any inaccurate information you provide. This indemnity does not extend to Loss caused by our own gross negligence, wilful misconduct or fraud.

19.7 Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including load-shedding or power outages, internet, hosting or network failures, Provider or banking failures, cyber-attacks, natural disasters, pandemics, strikes, regulatory or government action, or changes in law.

19.8 Time periods preserved by law

Where the law sets a minimum period within which a claim may be brought or a defect or issue reported, that legal period applies despite anything to the contrary in these Terms.

20. Dispute Resolution, Arbitration & Time Limits

We want to resolve concerns quickly and fairly. Before starting any formal proceedings, you agree to first contact us under Section 17 and to allow us a reasonable period (at least 30 days) to investigate and respond.

20.1 Arbitration

• Any dispute that is not resolved through our internal complaints process will, at the election of either party, be referred to and finally resolved by confidential arbitration administered by the Arbitration Foundation of Southern Africa (AFSA) under its rules, by a single arbitrator, in English, seated in South Africa.
• The arbitrator's award is final and binding and may be made an order of court.
• Disputes are resolved on an individual basis. To the extent permitted by law, you and we agree not to bring claims as a class, representative or collective action.

20.2 Your preserved rights

This Section does not prevent you from approaching a court, tribunal, ombud, the National Consumer Commission, or any other forum where the law gives you that right, nor does it prevent either party from seeking urgent interim relief from a court. Where the Consumer Protection Act applies, your statutory rights are not limited by this Section.

20.3 Time limit for claims

To the extent permitted by law, any claim arising from or connected with the Services or these Terms must be brought within the periods prescribed by the Prescription Act 68 of 1969. You agree to notify us of any claim as soon as reasonably possible after it arises.

21. Governing Law & Jurisdiction

These Terms, and any dispute arising from them or the Services, are governed by the laws of the Republic of South Africa. Subject to Section 20, you consent to the non-exclusive jurisdiction of the South African courts, including (where competent) the Magistrate's Court, even if the claim would otherwise exceed its jurisdiction, subject to any mandatory consumer protections that apply.

22. Severability, Whole Agreement & General

• Severability: If any provision of these Terms is found invalid, unlawful or unenforceable, it is to be read down to the minimum extent necessary, or severed, and the remaining provisions continue in full force.
• Whole agreement: These Terms, together with our Privacy Policy and any product/game rules, are the entire agreement between you and us regarding the Services, and replace any prior understanding on that subject.
• No waiver: If we do not enforce a right or provision, that is not a waiver of it, and we may enforce it later.
• Assignment: You may not cede, assign or transfer your rights or obligations without our written consent. We may cede or assign ours to a successor or in connection with a sale or reorganisation of our business.
• Cession of claims: We may cede our rights to claim payment of amounts you owe (for example negative balances or chargeback costs) to a third party.
• Notices: We may communicate with you electronically (email, in-platform messages, or on this page), and you agree that electronic communications satisfy any legal requirement that communications be in writing.
• Survival: Provisions that by their nature should survive termination (including Sections 19, 20, 21 and 22) survive termination of your Account or these Terms.
• Language: These Terms are concluded in English.

23. Changes to These Terms

We may update these Terms from time to time. The latest version will be available on this page. Continued use of the Services after changes means you accept the updated Terms.

24. Contact

• Operator: Reboot Internet Technology CC (trading as MagicLotto)
• Support: hello@magiclotto.co.za
• Privacy / Information Officer: privacy@magiclotto.co.za

If you have concerns about personal information processing, please review our Privacy Policy.