Terms of Use

Last Updated: 29 October 2026  · Version 2026-10-29.4

1. Welcome & Agreement

Welcome to MagicLotto. These Terms of Use (“Terms”) govern your access to and use of our website, account services, payment tools, information services, entertainment features and any ticket-messenger service that is lawfully made available to you (collectively, the “Services”). These Terms apply to every customer, regardless of nationality, citizenship, country of residence or physical location. Specific Services remain subject to applicable law, official lottery rules and lawful availability.

Electronic agreement: By clicking “Register”, “I agree”, “Deposit”, “Play”, “Order”, “Confirm”, or by otherwise using the Services, you conclude a legally binding agreement with the contracting party identified in these Terms or, for a separately offered foreign-procurement service, the contracting party identified at checkout.

Electronic records: System logs, account history, IP/device data, location-verification records, payment records, order records and Provider confirmations may be used to determine whether a Service was available to you, whether an order was accepted, to resolve disputes, prevent fraud and meet legal/compliance obligations.

2. Who We Are & Contracting Party

Platform owner and operator / Responsible Party: Reboot Internet Technology CC
Registration Number: 2001/016173/23
Website: https://www.magiclotto.co.za
Support Email: hello@magiclotto.co.za
Privacy / Information Officer Email: privacy@magiclotto.co.za

Unless a checkout page clearly identifies another contracting party, your agreement for the MagicLotto website, Account, customer support and locally available Services is with Reboot Internet Technology CC.

In these Terms, “MagicLotto”, “we”, “us” and “our” refer to Reboot Internet Technology CC for the Services it supplies. The applicable country-specific Local Ticket Agent is responsible only for the physical procurement and custody functions assigned to that agent.

3. Definitions

• “Account” means your registered MagicLotto account.
• “Wallet” means a balance reflected in your Account and is subject to the use and withdrawal rules applicable to that balance.
• “Order Request” means an instruction submitted through the Services asking us or a disclosed Provider to procure or process a permitted product. An Order Request is not automatically an accepted lottery entry or agency appointment.
• “Accepted Order” means an Order Request that has been accepted for procurement after the applicable account, age, identity, payment, product, Provider and official-lottery checks have been completed. An Accepted Order remains subject to actual ticket procurement.
• “Draw” means an official lottery draw run by the relevant authorised lottery operator.
• “Domestic Ticket-Messenger Service” means an agency service under which a genuine official lottery ticket is procured and held for the customer in the jurisdiction in which the ticket is issued.
• “Foreign Lottery” means an official lottery lawfully organised or conducted in a country other than the customer’s country of residence.
• “Foreign Ticket Agency Service” means the agency and administrative service under which the applicable country-specific Local Ticket Agent, being an individual / natural person physically located in the relevant lottery country, receives an accepted procurement mandate, physically purchases a genuine official ticket at a local authorised retail shop, allocates that ticket to the customer and holds the original ticket in that country.
• “Foreign Ticket Agent” / “Local Ticket Agent” means the country-specific individual / natural person who physically purchases and/or holds the genuine foreign lottery ticket in the country where that ticket is lawfully sold.
• “Ticket Cost” means the amount applied to the genuine ticket purchase, exclusive of any separately disclosed service, administration, payment or foreign-procurement fee.
• “Service Fee” means the separately disclosed amount charged for technology, administration, procurement, custody and related agency services. It is not represented as part of the official ticket price and is not calculated as a percentage of any prize. The separate cost-recovery Withdrawal Service Fee described in section 11.4 is subject to a provisional 5% deduction and an actual-cost cap; it is not a commission on a prize or jackpot.
• “Verified Residence” means the country of residence we have verified from your Account information and supporting documentation.
• “Physical Location” means the country/territory in which our systems reasonably determine you are located when using a location-sensitive Service.
• “Ticket Custodian” means the person or Provider who physically or electronically holds the original genuine ticket in accordance with the applicable lottery rules.
• “Fun Games” means entertainment-only digital games or features. Any credits arising from Fun Games are platform Entertainment Credits only, have no cash value and are not withdrawable.
• “Provider” means a third-party supplier, such as a payment processor, hosting/security partner, official lottery operator, authorised retailer, ticket-procurement partner or Fun Games provider.
• “Loss” means any loss, liability, damage, cost, charge, expense, penalty or claim of any kind, whether direct or indirect.
• “Customer”, “you” or “your” means any person who accesses or uses the Services, regardless of nationality, citizenship, country of residence or physical location.

4. Eligibility, Age, Identity & Jurisdiction

• Minimum age for every customer: You must be at least 18 years old to use lottery-related Services and must meet any higher minimum age required by the laws applicable to you or the transaction and the relevant official lottery rules. The highest applicable minimum age applies.
• These customer eligibility and verification rules apply to every customer regardless of nationality, citizenship, country of residence or physical location. A Service may be offered only where the customer and transaction meet the applicable legal and official-lottery requirements.
• You must provide accurate identity, age, residence and contact information and keep it updated.
• We may use identity, residence, device, IP, payment and other proportionate information for fraud prevention, compliance, official-operator requirements and to determine which contracting or procurement entity applies.
• You may not use false information, another person’s identity, manipulated documents, a VPN/proxy or location spoofing to defeat a mandatory legal, age, operator or payment restriction.

The parties intend the Foreign Ticket Agency Service to operate as a genuine principal-and-agent procurement arrangement and not as a sale of a MagicLotto lottery ticket, a synthetic lottery, a fixed-odds bet, an insurance contract, a contract for differences, or a promise by MagicLotto to pay an amount merely because specified numbers are drawn. Legal character is determined by the true substance of the transaction, and our records, payment accounting, procurement process and ticket custody must reflect that substance.

• Displaying jackpot, draw, result, news or statistical information does not mean that MagicLotto operates or is affiliated with the official lottery.
• We may refuse or suspend an Order Request if an official lottery rule, court order, binding regulatory direction, banking restriction or other applicable legal requirement prevents performance of that particular transaction.
• Nothing in these Terms authorises a customer, MagicLotto or a Provider to misdescribe the purpose of a payment, circumvent a bank restriction, breach exchange-control rules, or make a false statement to a regulator, bank or official lottery.

5. Service Model — Genuine Ticket Messenger / Foreign Ticket Agency

MagicLotto is an independent digital platform and is not the official operator of any national or international lottery unless expressly stated. MagicLotto does not conduct the official draw, set official odds, determine official prize structures or guarantee an official lottery prize.

5.1 Order Request and conditional agency appointment

Your selection and confirmation constitute an Order Request and an offer to appoint the applicable ticket-procurement agent for that specific transaction. The agency appointment for a ticket becomes effective only when the Order Request is accepted and the procurement process is capable of being carried out in accordance with these Terms, the official lottery rules and applicable mandatory law. A “received”, “pending” or Wallet debit message does not by itself prove that a ticket has been procured.

5.2 Genuine-ticket requirement

• Every foreign official-lottery Order Request accepted under this model must be backed by the procurement of a genuine physical ticket purchased by the Local Ticket Agent at a local authorised retail shop for the relevant official draw.
• MagicLotto will not settle an official-lottery order by merely calculating what the customer would have won if a ticket had existed.
• If no genuine ticket or official entry is procured for an accepted order, the customer has no claim to the official jackpot through MagicLotto; the applicable Ticket Cost must instead be restored/refunded, together with any other remedy required by law.
• The ticket, official retailer record and procurement audit trail prevail over a website display where there is a genuine discrepancy.

5.3 Foreign Ticket Agency Service

• For a Foreign Lottery, the actual purchase is performed by the applicable country-specific Local Ticket Agent, who is a natural person physically located in the country in which the official lottery ticket is lawfully sold.
• The Local Ticket Agent physically buys the genuine ticket at a local authorised retail shop as procurement agent for the customer and allocates that ticket to the customer’s accepted order.
• The original physical ticket remains in secure custody with the Local Ticket Agent or approved local custodian in the foreign lottery country.
• A scan, photograph or MagicLotto account display is evidence of the allocated ticket/order but is not represented as the original physical ticket.
• Ticket Cost and Service Fee are separately identified or separately ascertainable in our accounting records. A Service Fee is consideration for the agency/technology/administration service and not an increase in the printed official ticket price.
• No ticket-procurement Service Fee or compensation payable to MagicLotto or a Local Ticket Agent for purchasing or holding a ticket is calculated as a percentage of the jackpot or prize. A separate Withdrawal Service Fee applies to amounts withdrawn from your Account as set out in section 11.4.
• The Local Ticket Agent purchases at a local authorised physical retail shop or other lawful physical retail point in that country.

5.4 Ticket custody and customer entitlement

• Once a genuine ticket is procured and allocated to your accepted order, the Local Ticket Agent holds that ticket as custodian for the customer identified in the order, subject to the official lottery rules and these Terms.
• The custodian may not substitute another draw, number combination or synthetic financial promise for the allocated genuine ticket.
• MagicLotto and the Local Ticket Agent must maintain records reasonably sufficient to link an accepted order to the corresponding genuine ticket or official entry.
• Where official rules require presentation of the original ticket for a major prize, the Local Ticket Agent will make the original ticket available for the lawful claim process in the lottery jurisdiction after identity and entitlement verification.

5.5 Prize claims occur under the official lottery rules

• Any official prize exists because the genuine ticket won under the rules of the official lottery, not because MagicLotto promised to mirror the draw result.
• For a material or jackpot prize, the customer may be required to travel to the lottery jurisdiction and claim directly from the official lottery or participate personally in the official claim process.
• Where the official rules lawfully permit an agent to claim a smaller prize, the Local Ticket Agent may claim it as custodian/agent and account to the customer, subject to applicable tax, banking, exchange-control and identity requirements.
• MagicLotto does not guarantee that an official lottery will permit remote collection, anonymous collection, transfer of a ticket, or payment into a particular country or bank account.

5.6 No bookmaker, synthetic wager or disguised arrangement

The Foreign Ticket Agency Service is not intended to create a bet between the customer and MagicLotto. MagicLotto does not accept the customer’s stake as bookmaker and does not become liable to pay a prize merely by reference to the outcome of an official lottery. We will not disguise the true transaction as a gift, loan, voucher, nominee arrangement, insurance policy or other label, and we will not knowingly misstate a transaction to a bank, payment provider, regulator or official lottery.

The detailed country-specific natural-person procurement and custody arrangement is set out in our Foreign Ticket Agency Mandate.

Your Account order history is the primary MagicLotto platform record. The genuine ticket, the official lottery operator’s rules and official draw outcome remain authoritative for the official lottery itself.

6. Accounts, Security & Identity Integrity

• You must register with correct personal details and maintain secure login credentials.
• You are responsible for activity on your Account except to the extent the activity results from our breach of law, gross negligence or wilful misconduct.
• Do not share passwords or allow another person to use your Account to bypass eligibility or location rules.
• We may require additional verification if we detect unusual logins, device changes, location inconsistencies, VPN/proxy use, suspicious activity or a mismatch between residence, payment source and location.
• Multiple accounts, false details, document manipulation, location spoofing or use of another person’s identity are prohibited and may result in suspension/closure and reversal of unearned bonuses or unaccepted orders.
• We may require fresh location verification immediately before accepting a location-sensitive Order Request.

7. Wallet, Deposits, Client Money, Reversals & Chargebacks

7.1 Deposits and Wallet balances

• Deposits are processed via third-party payment providers and are credited when confirmed.
• A deposit or Wallet credit does not itself constitute a lottery stake, ticket purchase, accepted Order Request or agency appointment.
• Customer balances are applied only to a Service or Accepted Order after the applicable product, legal, age, residence, location, banking and Provider checks have been completed.
• Some deposit methods may be delayed, reversed or held for compliance or fraud review.
• You authorise us and our Providers to process payment instructions and conduct reasonable fraud, sanctions, AML and risk checks.

7.1A Three-year inactivity and unclaimed balances

What happens if your account is inactive?
If your account hasn't received a successful deposit or funding credit for three (3) consecutive years, we will flag it for an "unclaimed balance review". The good news is that making any new deposit or adding a funding credit automatically resets this three-year clock.

How we protect you before any changes are made:
We will never surprise you by expiring or removing your funds. Before we apply any balance adjustment or forfeiture, MagicLotto will take the following steps:

• Identify the balance: We will carefully review your account's exact balance.
• Check the law: We will confirm the legal and contractual rules that apply to your specific situation.
• Give you fair warning: We will send a notice to your registered contact details at least 30 days in advance. This notice will clearly explain what adjustment is planned, how you can claim your funds, or how you can dispute the choice.

What happens if a balance lawfully expires?
If a balance has legally expired or prescribed under applicable laws, the funds may be forfeited and your balance set to zero. If this happens, MagicLotto will always keep a clear, permanent record of your previous balance, the amount changed, the date, the reason, and the exact terms applied.

We treat different types of funds separately:
Your money is categorized carefully. We look at deposited funds, lottery winnings, refunds, and promotional credits completely separately. For example, just because an old deposit has expired, it does not mean your more recent winnings, refunds, or credits will expire.

Your rights are protected:
These rules only apply moving forward (prospectively) after you have been notified and have accepted them. This policy will never retroactively take away your accrued rights, nor will it override any consumer protection or mandatory prescription laws. Finally, if we are ever missing a deposit record on our end, we will never use that as an excuse or proof that your funds have expired.

7.2 Ticket Cost, Service Fee and lawful payment processing

7.3 Reversals, failed payments & adjustments

• If a payment is reversed, fails, is disputed, or is later identified as fraudulent, we may reverse the corresponding Wallet credit and/or suspend withdrawals pending investigation.
• If an Order Request is rejected before procurement because it is not a Accepted Order, the unapplied order amount will be returned to the applicable Wallet or original payment method where reasonably possible and lawful.
• If your Wallet becomes negative due to a lawful reversal, chargeback or correction, you agree to repay the negative balance and we may offset future credits to the extent permitted by law.

7.4 Chargebacks

• Where a chargeback is initiated, we may temporarily restrict the Account while we investigate and respond to the chargeback.
• Reasonable chargeback costs may be recovered to the extent permitted by law and these Terms.

7.5 Refunds

• Refund entitlement depends on the Service, timing, whether a Accepted Order has already been procured, and applicable consumer law.
• Once a genuine ticket has been lawfully procured and the official lottery rules make the ticket irrevocable, cancellation may no longer be possible.

7.6 Cooling-off (Direct Marketing)

Applicable consumer-protection and electronic-transactions laws may provide cooling-off rights or lawful exceptions, depending on the customer and transaction. Nothing in these Terms removes a mandatory cooling-off or refund right that applies by law.

8. Promotions & Bonuses

• Promotions and bonuses may have eligibility, usage, expiry, country and anti-abuse rules.
• No promotion overrides a mandatory age, official-lottery, court, regulatory, payment or banking restriction.
• Marketing of a Foreign Ticket Agency Service must make clear that MagicLotto is an independent messenger/agency platform and not the official lottery operator.
• We may refuse, reverse or remove promotions/bonuses where we reasonably suspect abuse, multi-accounting, collusion, automation, location spoofing or exploitation.
• We may change or end promotions subject to applicable law and any rights already validly acquired.

9. Order Requests, Acceptance & Ticket Procurement

A selection made on the website is an Order Request, not automatically an accepted lottery entry. We accept an Order Request only after the applicable account, identity, payment and product checks. Actual official-lottery participation under the agency model depends on the genuine ticket being procured and allocated before the applicable official sales cut-off.

• No agency relationship for a specific ticket exists until we expressly accept the Order Request as a Accepted Order.
• An automated “received”, “pending” or similar message is not acceptance unless it expressly states that the ticket/order has been procured or accepted.
• We may reject an Order Request where the customer, payment, lottery, retailer, Local Ticket Agent, official rules or proposed procurement method does not pass the applicable operational or compliance checks.
• Once a Accepted Order has been procured, some selections may not be changeable or refundable.
• Where a physical ticket is used, our systems should record the procurement reference, draw, numbers and Ticket Custodian. The original ticket remains subject to the official operator’s rules.
• Convenience tools such as ticket checkers, hot/cold numbers and statistics do not replace official draw outcomes and do not guarantee any result.

10. Results, Official Tickets, Prizes & Errors

10.1 Results

• Results are displayed for convenience and may be sourced from official operators or reputable sources.
• Official draw outcomes and the relevant operator’s validated ticket record remain authoritative.

10.2 Genuine ticket and prize entitlement

• For a ticket-messenger service, prize entitlement arises only from a genuine ticket that was lawfully procured and validated under the official lottery rules.
• Where a Local Ticket Agent holds the original ticket as custodian for you, the original ticket remains in custody in the lottery country and is administered under the official lottery rules and the applicable custody arrangement, regardless of where the customer resides or accesses the Services.
• For a major foreign prize, the normal model is that the customer completes the official claim in the foreign lottery jurisdiction, including travel, identity/tax forms or personal appearance where required. MagicLotto does not replace the official claim with a synthetic local payout.
• We may delay crediting or withdrawal while we verify identity, confirm the ticket/result, complete a lawful claim, investigate risk, or comply with legal/banking requirements.

10.3 Errors & obvious mistakes

• If a result, balance, win, price, status or message is displayed incorrectly because of an obvious error, technical issue or Provider malfunction, we may correct it to match the accurate system, ticket or Provider record.
• A display error cannot create a ticket or prize entitlement where no genuine Accepted Order was procured.
• We may recover or reverse a credit or payment made in clear error, subject to applicable law and fair notice.

11. Withdrawals & Verification

11.1 Verification

Verification protects customers and the platform and may be required for payout integrity, fraud prevention, age/location controls, anti-money-laundering obligations, banking requirements and other legal/compliance duties.

• We may request identity documents, proof of address/residence, proof of bank account and other reasonable supporting documents.
• We may require evidence that the customer meets the highest applicable minimum age under Section 4, regardless of the customer’s nationality or country of residence.
• We may require that withdrawal details match the verified Account holder.
• If verification cannot be completed satisfactorily, we may refuse or limit withdrawals and/or close the Account, subject to applicable law and any valid prize entitlement that must still be protected.

11.2 Withdrawal restrictions (countries / banking corridors)

• Withdrawals may only be made through methods and destinations we can support operationally and lawfully.
• We may restrict withdrawals due to sanctions, AML, fraud, exchange-control, tax, banking or Provider requirements.
• A foreign official lottery prize may be payable only in the lottery jurisdiction and may require a direct claim. These Terms do not promise that every foreign prize can lawfully be remitted to every country.

11.3 Processing times

• Withdrawal times depend on banking systems, compliance checks, public holidays/weekends, verification status and, where applicable, receipt of funds from an official lottery/Provider.
• We do not guarantee same-day withdrawals and are not liable for delays outside our reasonable control, subject to rights that cannot lawfully be excluded.

11.4 Withdrawal Service Fee: provisional 5% deduction and actual-cost limit

The Withdrawal Service Fee is intended only to recover reasonable costs actually incurred in processing your withdrawal. It is not a profit-based commission on your winnings or jackpot. Because some costs are confirmed only after processing, we may initially deduct 5% of the gross withdrawal amount as a provisional amount, subject to the limits and refund obligations below. The provisional deduction is not automatically the final fee.

• Maximum fee: The final fee is capped at the lower of (a) 5% of the gross withdrawal amount and (b) the reasonable, actual and documented costs directly attributable to processing that withdrawal. Any lower monetary cap disclosed and agreed before confirmation will also apply. We may not retain the full 5% merely because your withdrawal or prize is large, or recover costs above this limit under this clause.
• Costs that may be recovered: Banking and payment-processing charges, foreign-exchange (Forex) charges actually incurred where applicable, and reasonable administration and compliance preparation costs directly related to the withdrawal, including preparation of FIC-related documentation and records. Any internal administration charge must reflect actual work at a reasonable, disclosed rate. We will not include unrelated operating expenses, penalties caused by our own failure, a profit margin or costs already recovered through another charge. Any applicable VAT must be included within the fee limit.
• Disclosure before confirmation: We will clearly disclose the gross withdrawal amount, the proposed provisional deduction, the initial net payout, how the final fee will be calculated, any applicable administration rates and any agreed lower monetary cap before you confirm. Where reliable cost information is already available, the provisional deduction will be reduced to the reasonably estimated recoverable costs if these are below 5%. You may request a cost estimate and explanation before deciding whether to proceed.
• Calculation and account: We will calculate the final costs as soon as reasonably practicable and, in any event, within 30 calendar days after the withdrawal payout. We will provide an itemised statement showing the provisional deduction, the actual recoverable costs, the final fee and any refund due. Supporting cost information will be available on reasonable request, subject to lawful privacy restrictions.
• Automatic refund of any excess: Any provisional amount exceeding the final fee belongs to you and will be refunded automatically, without requiring you to claim it, within 10 business days after the final calculation. The refund will be paid to your verified payout destination, unless you choose a withdrawable Account credit. No further withdrawal service fee, spending requirement or minimum withdrawal threshold will apply to that refund. If the actual recoverable costs are zero, the entire provisional deduction will be refunded.
• Separate from ticket charges: The fee is separate from the Ticket Cost and ticket-procurement Service Fee. The 5% provisional amount relates only to the amount requested for withdrawal, including any withdrawn winnings, and not to your entire prize, jackpot or remaining Account balance.
• No completed withdrawal: No Withdrawal Service Fee is retained for a rejected, cancelled or failed withdrawal where no payout is made. Any provisional deduction will be restored to your Account without delay and no later than 10 business days after the withdrawal is confirmed as rejected, cancelled or failed.
• Your rights: This is MagicLotto's cost-recovery service fee, not a fee or levy imposed by the Financial Intelligence Centre (FIC). You may dispute the calculation through our complaints process and retain all applicable rights under the Consumer Protection Act and other mandatory laws, including access to a competent ombud, regulator, tribunal or court. Nothing in this clause permits an unfair or unreasonable charge or limits a mandatory refund right.

12. Fun Games — Entertainment Credits Only

MagicLotto may provide access to digital entertainment features (“Fun Games”) powered by third-party providers, including Pariplay where applicable. Fun Games are offered for entertainment only and are separate from official lottery ticket procurement.

12.1 No cash value / no withdrawal

PLEASE NOTE: Credits, points or amounts displayed or awarded in Fun Games are Entertainment Credits only. They have no cash value, cannot be withdrawn and do not represent money owed by an official lottery, casino or gambling operator.

• Where a Fun Game applies a platform credit cap, the maximum Entertainment Credit awarded for a single play/round is R1,000 unless a lower limit is displayed.
• Any jackpot, multiplier, animation or larger notional amount shown inside a Fun Game does not create a right to cash or to a withdrawal above the platform Entertainment Credit rules.
• Entertainment Credits may be used only for permitted in-platform purposes shown in the Account and may never be used to bypass a jurisdiction restriction on lottery ticket procurement.

12.2 Provider rules

• Fun Games may have additional rules presented in-game or by the provider.
• These Terms govern the treatment of Entertainment Credits on MagicLotto to the extent legally permitted.

12.3 Malfunctions, interruptions & display errors

• If a Fun Game is affected by malfunction, interruption, communications error or obvious display error, we may correct or void the affected entertainment result to reflect the accurate system record and/or Provider-confirmed logs.
• Provider logs and system records take precedence over client-side animations, temporary displays or cached screens.

12.4 Fraud, abuse & irregular use

• We may suspend Fun Games access and/or restrict Account activity pending investigation where we suspect collusion, automation, exploitation, software manipulation or abnormal patterns.
• Where abuse or fraud is confirmed, we may reverse affected Entertainment Credits and terminate the Account, subject to applicable law.

13. Responsible Use & Account Limits

• Lottery participation involves the risk of losing the ticket price. Only spend what you can afford to lose.
• Fun Games are entertainment only and their credits are not withdrawable cash.
• You may request voluntary limits or self-restrictions by contacting support.
• We may apply limits, cooling periods, product blocks or restrictions where required by law or where we reasonably believe they are appropriate for customer protection.
• Responsible-use controls do not override a mandatory age or jurisdiction restriction.

14. Acceptable Use & Prohibited Conduct

• No bots, scripts, automation, scraping, reverse engineering or attempt to exploit system logic.
• No false documents, identity impersonation, misleading information or use of another person’s payment method without authority.
• No VPN, proxy, GPS spoofing, remote-access arrangement or false residency statement intended to defeat product, age, location, payment or legal controls.
• No false description of a ticket payment, service fee, agency instruction, gift, wallet transfer or other transaction to a bank, regulator, payment provider or MagicLotto.
• No abusive behaviour toward staff or other customers.
• No use of the Services for unlawful activity, money laundering, sanctions evasion or prohibited transactions.

15. Privacy, Personal Information, Location Data & Records

We process personal information in accordance with applicable privacy and data-protection laws, including POPIA where applicable, and our Privacy Policy.

• Where necessary to enforce product legality, we may process location, device, IP, residence, identity and transaction information.
• We may retain ticket procurement references, Provider confirmations, compliance decisions and transaction records for legally required periods and for audits, disputes and fraud prevention.
• Where a foreign Provider is lawfully used, relevant information may be transferred to that Provider subject to applicable data-protection requirements.

16. Third-Party Services, Official Operators & Ticket Partners

• The Services may involve payment processors, hosting/security partners, official lottery operators, authorised retailers, ticket-procurement partners and Fun Games providers.
• A Provider’s role, location and additional terms may be shown at checkout or in product-specific rules.
• Third-party sites and services are governed by their own terms and privacy policies.
• We do not represent that a Provider is authorised merely because it is technically accessible. A Provider is used for a ticket order only where our compliance process has enabled that relationship for the relevant customer and jurisdiction.
• To the maximum extent permitted by law, we are not responsible for third-party downtime, outages, failures or decisions outside our reasonable control, but this does not exclude liability that applicable law places on us for our own conduct.

17. Disputes, Investigations & Complaints

17.1 How to raise a dispute

• Contact support at hello@magiclotto.co.za with your Account email/username and relevant details.
• Provide transaction references, dates, screenshots and the product/draw involved.

17.2 Investigation

• We may investigate using Account history, location/device logs, Provider confirmations, ticket procurement records, payment records and security monitoring.
• We may temporarily restrict withdrawals or access while investigating suspected fraud, location manipulation, unlawful ordering or other irregularities.
• For an official lottery dispute, the genuine ticket and official operator validation are decisive as to the official ticket/result, subject to any contrary law or clear evidence of record error.
• We will preserve records reasonably necessary to demonstrate who contracted, when the procurement mandate was accepted, the Ticket Cost and Service Fee, how and where the genuine ticket was procured, how it was allocated to the customer, and who held the original ticket.

17.3 Time limits

Raise disputes as soon as reasonably possible. Nothing in these Terms shortens a statutory prescription or complaint period that cannot lawfully be shortened.

18. Suspension, Product Blocking & Termination

• We may suspend or terminate Accounts where we reasonably suspect fraud, abuse, chargeback risk, identity concerns, location spoofing, legal risk or breach of these Terms.
• We may disable a particular lottery or jurisdiction without closing the entire Account.
• If law, regulator guidance, a court order, banking policy or Provider rule changes, we may immediately stop accepting new affected Order Requests.
• Where a genuine ticket was already lawfully procured before a later restriction, we will take reasonable lawful steps to preserve the customer’s existing ticket/prize rights rather than treating a later policy change as automatically cancelling a valid ticket.
• Upon termination, we may retain records as required by law and for legitimate purposes such as audits, disputes and fraud prevention.

19. Disclaimers, Limitation of Liability, Indemnity & Assumption of Risk

19.1 Service provided “as is”

The Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not guarantee uninterrupted access, a particular jackpot, result, prize, ticket availability, retailer availability or Provider response.

19.2 No legal-status inference from website access

Display of a lottery, jackpot, result or button does not constitute a representation that the product is lawfully available to every customer. A ticket-messenger appointment arises only under Section 5 and only for a Accepted Order.

19.3 Assumption of ordinary participation risk

• For a lawful lottery ticket you accept the ordinary risk that the ticket may not win and that the ticket price may be lost.
• You accept reasonable risks of internet connectivity, temporary Provider unavailability and delayed official result confirmation.
• You are responsible for the accuracy of your selections and truthful identity/residence/location information.

19.4 What we are not liable for

To the maximum extent permitted by law, we are not liable for Loss caused solely by:

• an official lottery operator’s lawful rules, draw cancellation, prize structure, validation or claim requirement outside our control;
• a bank/payment-provider/retailer/Provider outage or refusal outside our reasonable control;
• your inaccurate selections, banking details, identity information, residence/location declaration or prohibited attempt to bypass our controls;
• an obvious display error that did not result in a genuine Accepted Order; or
• indirect or consequential loss to the extent such exclusion is permitted by applicable law.

19.5 Cap on liability

To the maximum extent permitted by law, and excluding liability that cannot lawfully be limited, our aggregate liability for claims arising from the Services is limited to the greater of (a) the net service fees actually retained by us from you during the three months immediately preceding the event giving rise to the claim, or (b) R1,000. This cap does not limit your beneficial entitlement to a genuine official lottery prize that was lawfully procured for you and validly won; such prize entitlement is governed by the genuine ticket and official lottery rules.

19.6 Limits that the law preserves

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where it may not lawfully be excluded, a statutory duty that cannot be contracted out of, or any mandatory consumer right.

19.7 Indemnity

To the maximum extent permitted by law, you indemnify MagicLotto against reasonable Loss caused by your fraud, intentional location/identity deception, unlawful misuse of the Services, unauthorised payment activity, or material breach of these Terms. This indemnity does not cover our own unlawful conduct, gross negligence, wilful misconduct, fraud or a liability that applicable law places on us regardless of contract.

19.8 Force majeure / regulatory change

We are not liable for delay or failure caused by events beyond our reasonable control, including power/network failures, cyber-attacks, natural disasters, official-operator outages, strikes, government action, regulator direction or changes in law. This clause does not permit us to confiscate or ignore a customer’s existing rights in a genuine ticket that was already lawfully procured.

20. Dispute Resolution, Arbitration & Preserved Rights

Before starting formal proceedings, please contact us under Section 17 and allow a reasonable opportunity to investigate and respond.

20.1 Arbitration

• Where lawful and agreed, an unresolved dispute with Reboot Internet Technology CC may be referred to confidential arbitration administered by the Arbitration Foundation of Southern Africa (AFSA), by a single arbitrator, in English, seated in South Africa.
• Any arbitration clause is subject to mandatory consumer, court, regulator, ombud or tribunal rights that applicable law preserves.
• A dispute with a separately disclosed foreign procurement partner may be subject to the dispute clause stated in that partner’s checkout terms.

20.2 Preserved rights of every customer

Nothing in this Section prevents a customer from approaching a competent court, consumer authority, lottery/gambling regulator, ombud or other statutory forum in any jurisdiction where applicable law gives that right, or from seeking urgent interim relief.

20.3 Time limits

Statutory prescription and complaint periods apply. You agree to notify us as soon as reasonably possible so that records and tickets can be preserved.

21. Governing Law & Jurisdiction

Your agreement with Reboot Internet Technology CC is governed by the laws of the Republic of South Africa, subject always to mandatory law that applies to you or the transaction. Regardless of the customer’s nationality, citizenship, residence or physical location, this choice-of-law clause does not exclude any mandatory consumer-protection, privacy, lottery, financial-crime, banking or other law that applies to the customer or transaction. It does not remove any right to bring a claim before a court, ombud, regulator or tribunal where applicable mandatory law preserves that right.

The physical procurement and custody functions of a Local Ticket Agent are subject to the law and official lottery rules of the country in which the ticket is purchased. Any additional country-specific mandatory terms must be disclosed where applicable. No choice-of-law clause is intended to make a transaction lawful if the transaction is prohibited in the place where the customer, MagicLotto or Provider acts.

22. Severability, Whole Agreement & General

• Severability: If a provision is invalid, unlawful or unenforceable, it is read down or severed only to the minimum extent necessary, and the remaining provisions continue.
• Whole agreement: These Terms, our Privacy Policy and any product/Provider rules shown before acceptance form the agreement for the relevant Service.
• No waiver: A failure to enforce a right is not a waiver of that right.
• No contractual override of law: No wording in these Terms is intended to authorise participation, facilitation, promotion, payment or procurement that applicable law prohibits.
• Assignment: You may not cede or transfer your rights or obligations without our written consent, except where applicable law permits otherwise. We may transfer our agreement to a lawful successor on reasonable notice, subject to mandatory rights.
• Notices: We may communicate electronically by email, in-platform message or this page where electronic notice is legally valid.
• Survival: Provisions that by nature should survive termination, including ticket/prize rights, records, dispute and liability provisions, survive to the extent applicable.
• Language: These Terms are concluded in English.

22A. Electronic Acceptance, Applicable Territories & Evidence

22A.1 These Terms apply to every MagicLotto customer, regardless of nationality, citizenship, country of residence or physical location, subject always to mandatory laws applicable to the customer, the customer’s place of residence or physical location, the particular product, the ticket-purchase country and the services performed. Registering an account or accepting these Terms does not establish that a particular foreign lottery service is available or lawful in any territory.

22A.2 When required at registration or following a material amendment, you will be asked to affirmatively accept the current Terms and Foreign Ticket Agency Mandate and acknowledge the Privacy Policy separately. Our records may include the precise document identity, version, immutable archived text, SHA-256 content digest, account identifier, date and time (UTC), the declarations displayed, and limited technical session information. Any dispute about the meaning of an acceptance will be assessed against the exact archived version.

22A.3 You confirm that the identity, age, declared residence and eligibility details you provide are accurate and undertake not to impersonate another person, misstate your location or intentionally evade territorial controls. To the extent permitted by law, you may be responsible for direct, reasonably evidenced losses caused by deliberate fraud or material misrepresentation. This clause does not absolve MagicLotto of its own statutory duties or restrict non-waivable consumer rights.

22A.4 Material new versions may require active re-acceptance before further affected instructions are accepted. A refusal to accept a new version does not forfeit validly accrued ticket, prize or withdrawal rights, and appropriate account, support and withdrawal access will remain available. We may refuse an instruction if lawful eligibility cannot be confirmed, regardless of acceptance.

23. Changes to These Terms & Product Availability

We may update these Terms and product-availability rules when law, regulator guidance, lottery rules, banking requirements or our Services change. The latest version will be available on this page. Material changes will apply prospectively unless law requires otherwise. A later terms change does not retrospectively remove a customer’s beneficial rights in a genuine ticket already lawfully procured.

24. Contact

• Platform owner and operator: Reboot Internet Technology CC
• Support / legal-compliance queries: hello@magiclotto.co.za
• Privacy / Information Officer: privacy@magiclotto.co.za

If you have concerns about personal information processing, please review our Privacy Policy.