Need help regarding your account or payments with your MagicLotto account? Email us at support@magiclotto.co.za.
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If you have any questions or queries our helpful support team will be more than happy to assist.
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Need to get your MagicLotto account verified? Send your FICA documents to fica@magiclotto.co.za.
What to send (PDF only): Valid ID (front and back) or passport; proof of address (last 3 months); proof of bank account (last 3 months).
How to send: Email clear colour scans/photos as PDF attachments with subject “FICA – Your Name”. No links or zipped files.
Timing: We verify within 1 business day after receiving all documents.
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Security notice: MagicLotto will never ask for your password or any One-Time PIN (OTP) via email, phone, or chat.
If your query wasn't resolved, send us a message through one of the channels listed above and one of our agents will contact you by phone.
Looking for more information? Consult our FAQ, Terms of Use, or our Privacy Notice to learn about our site and online lotteries.
