|
|
Your MagicLotto Concierge Desk
Questions about your account, tickets, payments, verification or draw entries? Send us a message and our friendly support team will help you get sorted with clear, personal service.
How can we help today?
At MagicLotto, we like to keep support simple, human and helpful. Whether you need a hand finding your ticket, checking a payment, understanding your wallet or sending FICA documents, our team is here to guide you.
Think of this as your little lotto help desk.
No complicated call-centre feeling. Just send us the details and we will point you in the right direction.
No complicated call-centre feeling. Just send us the details and we will point you in the right direction.
Support hours: Monday to Friday, 10:00 to 16:00.
We always try to reply as quickly as possible during business hours.
Established 2007
Secure support
100% payout record
Personal service
For account, ticket, payment or general support, email us at support@magiclotto.co.za.
For FICA or verification documents, please send clear PDF or JPG files to fica@magiclotto.co.za.
Security note: MagicLotto will never ask for your password or One-Time PIN (OTP) by email, phone or message.
Helpful pages are also available in our FAQ, Terms of Use and Privacy Notice.
MagicLotto is operated by Reboot Internet Technology CC, a South African company established in 2007.
Send us a message
Tell us what you need help with and include any useful details, such as your account email, ticket reference, payment reference or draw name. The more detail you share, the faster we can assist.
- Need help finding a ticket? Mention the game and draw date.
- Payment query? Include the payment method and amount.
- Account query? Use the email address linked to your MagicLotto account.